Now Hiring - Aleo Lighting Inc. - Technical Product Support Specialist in Santa Fe Springs, CA

Full description of the position

About Our Company Aleo Lighting, Inc. is a premier manufacturer of high-performance, energy- efficient LED lighting solutions and a provider of state-of-the-art commercial IoT lighting control systems. We are committed to delivering exceptional lighting experiences by combining superior light quality, energy savings, and advanced functionality.

About the Role

We're seeking a Technical Product Support Specialist to join our in-office team. This role supports both our engineering and sales departments by managing customer-facing technical tasks. It's ideal for someone who thrives in a structured office environment, is technically minded, highly organized, and comfortable juggling multiple tasks while using digital tools. Who This Role is For

• You've worked in technical customer support, project coordination, or technical sales support -- ideally for a product company (lighting, construction, electrical, or related).
• You're comfortable in an office, working with documents, layouts, product specs, and internal tools.
• You're skilled in using spreadsheets, support ticketing systems, project management tools, and documentation software to track and communicate technical information.
• Bonus if you've worked with lighting, controls, or low-voltage systems.

Key Responsibilities

Sales and Customer Support:

• Address technical and application inquiries from sales representatives, customer service teams, and customers.
• Provide training and troubleshooting guidance for IoT lighting control systems.
• Recommend project-specific lighting applications and solutions.
• Help internal team to design accurate photometric layouts. IoT Lighting Control Systems:
• Develop control Bills of Materials (BOMs) based on customer specifications and budget constraints.
• Use or learn tools like Bluebeam to interpret and mark up control layouts
• Coordinate and gather all necessary materials to support pre-commissioning and system preparation activities -- all from the office.
• Provide remote technical support to customers and field teams; minimal domestic travel may be required in special cases. Product Support:
• Ensure compliance with various certification bodies and manage documentation accordingly
• Assist the Marketing and Art department with reviewing technical information for various marketing material and specification documents Production Team Support:
• Evaluate and verify Bills of Materials (BOMs).
• Develop detailed wiring diagrams and work instructions.
• Provide expertise in assessing mechanical and electrical components. Other

Responsibilities

:

• Support customer claims and returns (RGAs), such as troubleshooting and technical support
• Help assist with Product Management duties
• Perform other technical and product-related duties as assigned

Qualifications

• Strong technical aptitude, with a self-motivated and goal-oriented mindset.
• Proficiency in technical software and computer applications.
• Excellent organizational, critical thinking, and communication skills.
• Ability to collaborate effectively in a team environment.
• 3-5 years of relevant experience, preferably in the lighting industry or a technical role.
• High School Diploma or GED required; college degree or trade school certification in a technical field preferred. Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance Application Question(s):
• Can you read and interpret electrical wiring diagrams?
• Have you used Bluebeam, AutoCAD, or AGi32 to review or create technical layouts?
• Which of the following best describes your technical troubleshooting experience? Option A: I mostly troubleshoot software, passwords, and laptops (Internal IT / Help Desk). Option B: I troubleshoot physical hardware, low-voltage wiring, or electromechanical devices (e.g., Lighting, CCTV, HVAC, IoT, Simulators). Option C: I am a software developer/coder.
• Have you ever used a multimeter to test for continuity, voltage, or open circuits in a professional setting?
• Do you have professional support experience in any of the following industries? If yes, which one? A. Commercial Lighting / Electrical Controls B. Security Systems / CCTV / Access Control C. Audio Visual (AV) / Home Automation D. Industrial Automation / Manufacturing E. IT / SaaS Only
• In 1-2 sentences, please describe a complex hardware or connectivity issue you successfully diagnosed and fixed.
• Do you have experience creating technical documentation (SOPs, user guides) or video tutorials for customers? Education:
• Bachelor's (Preferred) Experience:
• technical support role in electrical or related industries: 3 years (Required)
• lighting, control, or related technical fields: 1 year (Preferred) Ability to Commute:
• Santa Fe Springs, CA 90670 (Required) Work Location: In person