Now Hiring - Group 1 Automotive, Inc. - Service BDC Agent - Honda of Owings Mills in Owings Mills, MD

Full description of the position

Overview

:

• Honda of Owings Mills
• is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service. We are growing and looking for Service Business Development Center Agent to join our team! A Service BDC Agent should be passionate about customer service, take pride in their work and enjoy being part of a winning team that cares about employees.
• We offer...
• Market Leading Pay, based on experience, Plus Bonuses
• A Great Working Environment with the Latest Equipment
• Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan
• Pinnacle Awards Program In addition to competitive pay we offer our associates the following benefits:
• Health Insurance
• Dental insurance
• Vision, Life, Disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

:

• Receive inbound service calls
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop pipeline of service opportunity leads through networking, cold calling, and referrals
• Customer Satisfaction follow up calls
• Appointment confirmations and reminders
• Missed appointment follow up
• Declined services follow up
• Any additional duties assigned by manager
• Stay up to date on active service specials and ongoing Honda manufacture recalls
• Properly inform and advise customers on what to expect with their service appointments
• Outstanding Customer Service

Qualifications

:

• Auto dealership Internet or Business Development Center (BDC) experience is a plus!
• Superior communication and customer service skills
• Solid working knowledge of the Internet
• Maintaining a positive, can-do attitude
• High School Diploma or equivalent The pay for this position is $16.20 - $18.00/hr. based on experience.
• Group 1 Automotive
• , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and the United Kingdom. _ If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail._ To learn more about our company, visit [please apply online] Apply today or refer a qualified friend. All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment Group 1 Automotive is an

Equal Employment Opportunity

employer and participates in E-Verify.