Now Hiring - Confidential - Automotive General Manager in Great Neck, NY

Full description of the position

Are you an accomplished, high-performance leader with a proven ability to excel in a fast-paced, customer centric luxury environment? We are conducting a search for an exceptional General Manager to oversee a prominent and respected premium automotive brand in the New York Region. This role requires a strategic, operations driven executive who can elevate performance across all departments, cultivate a culture of excellence, develop high performing teams, and consistently deliver a world class ownership and service experience. The ideal candidate brings the leadership maturity, business acumen, and brand driven mindset required to guide a luxury dealership to the next level of operational success and customer engagement.

Responsibilities

• Prioritize the customer experience by committing to follow through on prospecting calls and ensuring timely follow-up with customers.
• Train and manage various teams to accomplish goals that enhance ownership experiences and increase consumer satisfaction.
• Conduct regular team meetings to review and set team and individual goals, and evaluate performance against departmental strategies.
• Foster a positive culture and team engagement. Motivate your team to achieve key goals and ensure that monthly departmental targets and gross profit objectives are met or exceeded.
• Address customer queries and concerns with genuine intent to resolve their issues promptly.
• Promote continuous growth and improvement within your team by engaging in educational opportunities and staying updated with industry trends.
• Analyze business metrics to identify areas for improvement, implementing action plans to elevate performance while being actively involved in day-to-day operations.
• Maintain professionalism, tact, and diplomacy in alignment with the company's brand and image.

Qualifications

• Post-secondary diploma or degree and/or relevant experience.
• Minimum of 3 years of experience in a management role with a proven record of increasing customer retention, bottom line results, and people leadership skills centered around coaching.
• Experience in cultivating strong working relationships with direct and indirect reports, inter-departmental managers, and larger dealer groups to support the entire business.
• Detail-oriented and process-driven, with strong problem-solving, analytical, and numerical skills.
• Highly effective communication (written and verbal), interpersonal, and negotiation skills to collaborate with customers, colleagues, and external stakeholders.
• Excellent time management and organizational skills.
• Exceptional work ethic with a commitment to providing outstanding customer-centered service while acting with integrity and the company's best interests in mind.
• Growth mindset--open to continuous coaching, feedback, and support for personal and professional development, as well as fostering growth in your team.
• Resilient and adaptable to a changing environment and processes as the company evolves in a dynamic market.
• Experience working with KPIs to assess performance and a keen interest in continuous personal and professional growth.
• Valid driver's license with a clean driving record. Job Type: Full-time Pay: From $500,000.00 per year

Benefits

:

• Paid time off Experience:
• Customer Service: 1 year (Preferred) Ability to Commute:
• Great Neck, NY (Required) Ability to Relocate:
• Great Neck, NY: Relocate before starting work (Required) Work Location: In person