Now Hiring - Built Staffing Direct Hire - Account Manager - Enterprise Clients in Salt Lake City, UT

Full description of the position

Account Manager - Enterprise Clients Location: Remote / Hybrid (U.S.) Company: Diathrive Health

About Us

Diathrive Health is a fast-growing digital health company on a mission to make diabetes and chronic condition management more affordable, accessible, and effective. We partner with employers and health plans to deliver high-touch care through unlimited supplies, real health advisors, and proactive, personalized support. Our solution integrates directly with TPAs, PBMs, and health plans to simplify diabetes, GLP-1, and metabolic care management for members nationwide. Position

Overview

We're seeking a seasoned Account Manager to lead and grow relationships with our enterprise clients -- including employers, brokers, TPAs, PBMs, and health plans. This role requires a strategic, hands-on professional with a deep understanding of health plan operations, member engagement, and partner integrations. The ideal candidate will have 10+ years of experience managing key accounts in healthcare or digital health, with a proven record of driving retention, expansion, and operational excellence.

Key Responsibilities

• Own the client relationship -- serve as the primary point of contact for enterprise accounts, ensuring seamless communication, issue resolution, and satisfaction.
• Lead onboarding and implementation for new clients, coordinating across internal teams (operations, tech, and clinical) to ensure successful launches.
• Monitor and report on client KPIs, including utilization, member engagement, fulfillment accuracy, and service levels.
• Collaborate cross-functionally with leadership, operations, and product teams to continuously improve client experience and service delivery.
• Identify growth opportunities within accounts, driving renewals, upsells, and deeper integration with partner organizations.
• Manage partner relationships with TPAs, PBMs, and health plans to ensure data accuracy, claims integrity, and service excellence.
• Contribute to strategic initiatives, such as process improvement and workflow optimization, to enhance overall operational performance.
• Provide insights and feedback from clients to inform product development and business strategy. Required Experience
• 10+ years of progressive experience in account management or client success within benefits administration.
• Extensive BROKER, TPA and PBM experience required.
• Proven success managing complex enterprise accounts and cross-functional initiatives.
• Strong understanding of health plan operations, claims, and data integrations.
• Advanced Salesforce experience (dashboards, automations, reporting).
• Proficiency in Microsoft Office and Google Workspace.
• Exceptional communication, relationship management, and analytical skills. Job Type: Full-time Projected Total

Compensation

: $80,000.00 - $125,000.00 per year

Benefits

:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: Hybrid remote in Salt Lake City, UT 84116