Now Hiring - Advanced Business Graphics, Inc. - CLIENT SUPPORT SPECIALIST (ACCOUNT MANAGER) in Grapevine, TX

Full description of the position

Advanced Business Graphics, Inc. is looking for a full-time Client Support Specialist (Account Manager) who thrives on ownership, follow- through, and building strong client relationships. This role is ideal for someone who naturally puts clients first, enjoys problem-solving, and takes pride in making things run smoothly from start to finish. At ABGI, we act as an extension of our clients' teams. The Account Manager plays a critical role in delivering "The ABGI Way" by providing high-touch service, clear communication, and proactive support. This position works best for someone who is organized, adaptable, and energized by collaboration. Location: DFW Area preferred This role is designed to be in-office , though exceptions may be considered for truly exceptional, high-performing account managers. As a Client Support Specialist at ABGI, your day will likely include:

• Serving as the primary point of contact for assigned key accounts
• Managing ongoing client relationships with a high level of care and accountability
• Researching products and preparing quotes and proposals
• Managing orders and overseeing projects through completion
• Coordinating timelines, deadlines, and execution with internal teams and suppliers
• Proactively communicating with clients regarding project status, timelines, and changes
• Troubleshooting issues and stepping in when things don't go as planned
• Maintaining accurate client records, files, and systems
• Identifying opportunities to improve processes and the overall client experience
• Using technology and AI tools to work efficiently and accurately This role works best for someone who:
• Takes full ownership of their accounts and outcomes
• Is comfortable jumping in and figuring things out without rigid instructions
• Learns quickly and adapts as priorities shift
• Communicates clearly and follows through consistently
• Uses technology to stay organized and productive
• Brings steady, positive energy to client relationships Required Skills:
• Prior experience managing key accounts or client relationships
• Exceptional written and verbal communication skills
• Ability to communicate effectively with clients, suppliers, and internal teams
• Strong organizational and follow-through skills
• Comfort managing multiple projects and details simultaneously Preferred Skills:
• Experience with print and promotional products
• Familiarity with quotes and proposals
• Experience with CRM tools (HubSpot or similar)
• SAP Business One experience
• Understanding of manufacturing or production workflows What Success Looks Like:
• Clients feel supported, informed, and confident working with ABGI
• Projects move smoothly with fewer surprises
• Issues are identified early and handled thoughtfully
• Strong, long-term client relationships are built and maintained
• Account management is efficient, organized, and proactive Why This Role Matters Our clients stay with ABGI because we make their lives easier. Strong communication, ownership, and consistent follow-through build trust--and trust builds long-term partnerships. This role is essential to delivering that experience every day.

Compensation

&

Benefits

Pay: $80,000 - $85,000 per year Job Type: Full-time Work Location: In person

Benefits

include:

• 401(k)
• Health insurance
• Dental insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan How to Apply Please send an email to [please apply online] with job code TAM1 in the subject line. In the body of the email, please answer the following questions:
• What about this role appeals to you?
• Tell us about a time you had to jump in and figure something out without clear instructions.
• How do you currently use technology or AI to stay organized or work more efficiently?
• What does a great client relationship look like to you? Please also attach your resume. If selected, the next steps include a phone interview, a StrengthsFinder assessment, and final interviews. This truly will be the perfect job for the right person -- and we look forward to meeting you!