Now Hiring - Air Distribution Technologies, Inc. - Inside Sales Support Specialist in Grandview, MO

Full description of the position

Ruskin, a subsidiary of Air Distribution Technologies, Inc., is seeking an Inside Sales Support Specialist to deliver a Best-in-Class customer experience by cultivating strong client relationships, ensuring satisfaction, and driving business success. This role is pivotal in supporting revenue growth and cross- functional collaboration, with a focus on proactive communication and strategic account planning.

What You'll Do

• Serve as the primary liaison and account owner between Ruskin and assigned clients
• Build and maintain strong relationships with account stakeholders to ensure retention and loyalty
• Monitor account performance metrics weekly and drive improvements to exceed client expectations
• Collaborate with internal teams to identify and resolve risks throughout the order lifecycle
• Troubleshoot customer issues quickly to minimize disruption and maintain satisfaction
• Partner with cross-functional teams to ensure accurate and timely product delivery
• Develop and implement strategic account plans aligned with client goals and company capabilities
• Collect and share customer feedback to support continuous improvement
• Monitor accounts daily to identify risks and drive proactive communication
• Follow pricing schedules and discount policies to ensure profitability and market competitiveness
• Facilitate order management processes from quote to post-sale support What We're Looking For Required:
• Four-year business degree or equivalent combination of education and customer-facing experience
• 2+ years in customer service, account management, or sales roles
• 5+ years in customer-facing customer service roles in lieu of Degree
• Proficiency in interpreting customer requests and business documents
• Strong communication skills with attention to detail and follow-through
• Ability to read and interpret technical manuals, code regulations, and agency standards
• Proficiency in MS Office, Power BI, and CRM software Preferred:
• Experience supporting manufactured products in the commercial building market
• Demonstrated emotional intelligence and flexibility across multiple projects

Work Environment

The work environment is primarily in a professional office setting with standard office equipment and a climate-controlled atmosphere designed for productivity. There may be occasional opportunities to visit a lab or plant for meetings or collaboration. Reasonable accommodations may be made for individuals with disabilities. LI-IM1 #ADTI