Now Hiring - Dreamcare Rides - Facility Partnerships Representative (Healthcare Outreach) in Olympia Fields, IL

Full description of the position

About Dream Care Rides Dream Care Rides delivers premium, reliable Non-Emergency Medical Transportation for patients and facilities with recurring needs--ambulatory, wheelchair, and stretcher (including bariatric). Our service is built on dignity, hands-on assistance, and proactive updates so no one misses critical medical care because transportation failed. Our Core Values (how we work)

• Dependability: We take ownership and deliver on every promise.
• Respect: Compassion, patience, professionalism--always.
• Integrity: Honest, transparent, accountable.
• Voice: Clear, early, respectful communication.
• Endurance: We adapt fast and stay strong under pressure. If these values don't match your style, this role won't be a fit. Role

Overview

This is a field relationship + partnerships role. Your job is to visit healthcare facilities, build trust, and convert relationships into recurring scheduled transportation volume --dialysis schedules, discharge pipelines, and standing rides. You will sell and operationalize our proven process: D.R.E.A.M. -- Details. Routing. Escort. Alerts. Make-Right. And you'll represent our Proactive Communication Guarantee : facilities and families are never left guessing. Who We Serve (so you target the right accounts) You will focus on partners who value reliability and consistency, including:

• Dialysis centers (recurring schedules, pickup windows)
• SNFs / Rehab / LTACH / Transitional care
• Hospitals (case management / discharge)
• Assisted living / memory care
• Home health / hospice agencies
• Group homes / disability service organizations (IDD) We are NOT targeting:
• Emergency/911 transport
• Last-minute "rush" rides that destroy reliability
• Price-only buyers who don't value care and communication
• Minors
• Post-pay/cash expectations (we prioritize prepay / authorized billing / reliable terms) Responsibilities1) Facility outreach & relationship building (in-person)
• Visit target facilities weekly and build relationships with decision-makers: administrators, discharge planners, social workers, treatment coordinators.
• Understand the facility's current transportation pain points and workflow.
• Present Dream Care Rides as the reliability-first solution. 2) Move facilities through a clear process (Pilot -> Recurring)
• Set up a 2-week Reliability Pilot with defined pickup windows and expectations.
• Convert successful pilots into ongoing recurring volume (standing schedules / "blocks" / discharge pipeline). 3) Ensure clean handoff to Operations (this is a key differentiator)
• Gather and submit complete information so operations can deliver flawlessly:
• service level (door-to-door, bed-to-bed, etc.)
• mobility type (wheelchair/stretcher/bariatric)
• pickup windows and cadence
• facility booking workflow
• payment terms / authorization method
• special instructions (stairs, oxygen, escort needs, etc.) 4) Pipeline management and follow-up discipline
• Track your pipeline (visits, meetings, pilots, contracts, recurring ride volume).
• Provide weekly reporting on activity and results. 5) Account growth support (light, relationship-based)
• After go-live, do periodic check-ins to expand volume and keep relationships strong.
• Identify upsells: more days, more legs, additional departments, additional locations. What Success Looks Like (KPIs)
• Consistent facility activity: 15 -25 facility touches/week (visits + calls + follow-ups)
• 4 -6 meetings/week
• 1 -2 pilots launched/month
• Pilots convert into recurring scheduled rides
• Accounts remain active and grow (retention + expansion)
• Operations receives clean, complete trip requirements (fewer surprises) 30 -60-90 Day Ramp Plan First 30 days
• Build facility target list by hub (dialysis + SNF/rehab + hospitals/clinics)
• Start consistent visits and set meetings
• Learn the pitch and the "ideal client qualifiers" Days 31 -60
• Launch pilots and refine messaging
• Improve facility workflow mapping and handoff quality Days 61 -90
• Convert pilots into recurring accounts
• Expand within first wins (additional days/legs/referral sources)

Compensation

(Base + Gross Margin Commission)

• Base salary: up to $40,000/year
• Commission: paid monthly on collected gross margin from new facility accounts you bring in (gross margin = collected facility revenue minus direct trip costs)
• Bonuses: activation + retention bonuses may apply
• Mileage reimbursement: provided for approved business travel

Qualifications

Required

• 1-3 years in outreach, sales, account coordination, or relationship-based roles
• Comfortable with in-person prospecting and facility visits
• Strong follow-up discipline and organization
• Professional communication and presentation skills
• Valid driver's license + reliable transportation Preferred
• Experience in dialysis/SNF/rehab/home health/hospital discharge environments
• Existing facility relationships Experience selling reliability-based services (transportation, staffing, DME, home health) Job Types: Full-time, Part-time Pay: $35,000.00 - $40,000.00 per year Work Location: In person