Now Hiring - Virginia's Romasphere Inc. - Wireless Representative in Fairfax, VA

Full description of the position

At RomaSphere, a marketing firm, we believe great service starts with great people. That's why we're hiring a Wireless Representative in Fairfax to support AT&T--helping customers navigate AT&T's complete portfolio of wireless, fiber, entertainment, and connectivity solutions. This is the Wireless Representative opportunity to deliver exceptional service, learn from industry leaders, and build a future with a brand that connects millions. As a Wireless Representative, you'll help customers see technology not as a chore, but as a bridge to their kids' first video call, their remote job, and their favorite playlist on the go. With AT&T's full wireless suite as your toolkit, the Wireless Representative learns that the best sales aren't made-- they're earned through trust.

Key Responsibilities

of the Wireless Representative

• Assess customer connectivity needs and recommend AT&T wireless, internet, and device solutions that align with service availability and promotional offers.
• Present service plans, device features, and bundled options clearly using approved outreach tools and campaign protocols.
• Support onboarding by verifying eligibility, organizing documentation, and coordinating account setup for smooth service activation.
• Maintain CRM accuracy by logging customer interactions, tracking service milestones, and updating account records to support retention and reporting.
• Stay informed on AT&T's latest devices, service updates, and wireless trends to deliver accurate product guidance.
• Partner with internal teams to resolve service issues, streamline campaign workflows, and contribute to territory growth targets.

Minimum Qualifications

of the Wireless Representative

• High school diploma or GED required; additional coursework in business, marketing, or communications is preferred to support sales and customer engagement.
• Experience in sales, telecom, or customer support--especially in fast-paced environments focused on service delivery and performance metrics.
• Simplifies wireless plans, devices, and bundles with clarity and care--so every customer walks away feeling confident, not overwhelmed.
• Treats every CRM entry like a promise: accurate, timely, and rooted in respect for the customer's trust.
• Balances hustle with heart--managing multiple priorities while actively contributing to a team that thrives together. Job Type: Full-time Pay: $22.17 - $26.70 per hour Work Location: In person