Now Hiring - Denken Solutions Inc - Sales Operations Specialist in San Jose, CA

Full description of the position

Job Description

:

• This will be a 6-month contract from when the worker starts.
• Working schedule: Hybrid schedule; Mon, Wed, Thurs.
• Working hours: Monday-Friday, standard hours.
• Overtime: No OT Business Travel: No.
• Reporting into the hiring manager assigned to the req.

Duties

:

• Expectation is to hit the ground running.
• Ensure regular and effective communication with customers, sales and cross functional teams within the company.
• Provide customer account support, identify problems and take corrective actions to achieve optimal results.
• This includes booking orders in Oracle, adjusting ship dates provided by client factory planners and confirming ship schedules to customers/Sales.
• Ensure adherence to SOX, ISO and client revenue recognition guidelines.
• Focus and proactively strive to maintain high levels of quality, accuracy and process consistency to customer service level metrics and identify initiatives to improve these metrics.
• Manage customer demand, aligning supply and customer communication resolve operational issues to support customer's schedule requirements, including logistics optimization.
• Ensuring customer demand is visible to planning and factory teams.
• Validate customer demand inputs, meetings with customer to understand order trends, drive current and planned consumption of inventory, and stay abreast of product transitions and ongoing qualification status at customers.
• Work closely with demand and supply planning, logistics, and finance teams on supply allocation to align with both customer and internal inputs.
• Manage operational projects to support customer requirements, e.g.
• ERP changes or IT implementation at customers or within client which have impact on the fulfillment or supply chain processes.
• Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans. Skills:
• Experience with operational issues associated with order management, background in managing a sales order backlog, scheduling orders, solving daily customer problems.
• Prior Sales Operations experience is a must.
• Knowledge of MRP and order fulfillment.
• Experience in Oracle ERP - good to have
• Inventory management and shipping process knowledge is important.
• Knowledge of Microsoft Office Package [Excel, Word, Internet Explorer, Outlook, PowerPoint] Education:
• Bachelor's Degree - nice to have, as long as they have prior experience. Job Type: Contract Pay: $40.00 - $45.00 per hour Expected hours: 40 per week Work Location: In person