Now Hiring - Duralum Products - Customer Service/Sales Supervisor in Sacramento, CA

Full description of the position

Customer Service & Sales Supervisor Department: Sales Reports To: Branch Manager FLSA Status: Non-Exempt About Duralum Products, Inc. Duralum Products has been a trusted manufacturer of aluminum patio covers, sun rooms, lattice patio covers, insulated patio covers, and patio enclosures since 1962. For more than 60 years, we have built our reputation on quality craftsmanship, innovation, and outstanding customer service. We are looking for a Customer Service & Sales Supervisor to lead our customer service team while ensuring accurate order processing, excellent customer support, and efficient daily operations. This full-time position offers competitive pay and benefits following the introductory period.

Position Summary

The Customer Service & Sales Supervisor oversees the daily operations of the sales department by providing excellent customer service, supporting team members, ensuring order accuracy, and maintaining company quality standards.

Key Responsibilities

• Supervise the daily operations of the Customer Service/Sales department.
• Provide professional, friendly, and timely service to customers by phone and at the sales counter.
• Accurately enter customer orders according to company procedures.
• Review customer orders for completeness and accuracy before they are released to production.
• Prepare and process customer quotes in a timely manner.
• Maintain accurate daily records of incoming orders.
• Process payments from COD customers following company procedures.
• Schedule department staff to ensure efficient workflow and customer coverage.
• Train, coach, and support team members on company policies, procedures, and customer service standards for each area of the department.
• Prepare performance reviews for Customer Service/Sales staff. (90-Day and Annual)
• Promote a positive, safe, and productive work environment.
• Assist with other duties as assigned.

Qualifications

• High school diploma or GED required.
• 3 -5 years of customer service, sales, or related experience, including supervisory or leadership experience preferred.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Math: Basic math knowledge and skills.
• Proficient with Microsoft Office (Word and Excel), email, and internet applications.
• Ability to work effectively with customers and team members while maintaining a professional attitude. Skills & Competencies Successful candidates will demonstrate:
• Excellent customer service and communication skills.
• Leadership and team development.
• Strong organization and time management.
• Attention to detail and accuracy.
• Sound judgment and problem-solving abilities.
• Professionalism and accountability.
• Commitment to safety and company policies.
• Ability to manage priorities while maintaining quality standards. Physical

Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Frequently sit while performing administrative duties.
• Occasionally stand throughout the workday.
• Regularly walk throughout the facility.
• Frequently use hands for typing, writing, and handling paperwork.
• Regularly reach with hands and arms.
• Occasionally lift and move up to 15 pounds.
• Must have close vision and the ability to distinguish colors.
• Must be able to communicate effectively and hear conversations in person and by phone.

Work Environment

This position is primarily performed in an office and customer service environment with a moderate noise level. Pay: $22.00 - $25.00 per hour

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Vision insurance People with a criminal record are encouraged to apply Work Location: In person