Now Hiring - Chicago Oriental Wholesale Market - Bilingual Call Center / Sales Clerk - Wholesale MUST SPEAK Mandarin Chinese AND/OR Thai in Chicago, IL

Full description of the position

C.O.W.M. INC. is a fast-paced Asian food & beverage wholesaler looking to add dedicated Call Center / Sales Clerks to join our growing team! Must speak Mandarin Chinese and/or Thai and basic English. Schedule: Must be able to work during the hours of 4 pm to 11 pm. Flexible on days but must work Saturday's

Responsibilities

• Take incoming calls for orders, returns, order status, payments, complaints, and general feedback. Escalate matters to a supervisor when appropriate.
• Work at the sales counter to enter pickup orders, receive payments (follow payment handling procedure), and field any customer requests that may arise.
• Work at the pickup station to check pickup orders, and direct warehouse staff to move customer orders to their vehicles.
• Place outbound calls to customers for orders, inform them about new products, services and policies
• Collaborate with other call center / sales professionals to improve customer service.
• Perform administrative duties such as filing and scanning

Requirements

• Proven work experience as a call center / sales clerk (or similar role)
• Team player
• Comfortable working on computers/phones
• Speak Mandarin Chinese and/or Thai, and basic English Pay: $18.75 - $20.00 per hour

Benefits

:

• 401(k)
• Health insurance
• Life insurance
• Paid time off Language:
• Cantonese (Required)
• Mandarin (Required)
• Thai (Required) Work Location: In person