Now Hiring - Pure Water Partners LLC - Account Manager/Collections Team Lead in Sandpoint, ID

Full description of the position

Pure Water Partners, a privately held specialty finance company in the bottle free water marketplace, is actively seeking an experienced enthusiastic and motivated Account Manager (Collections) Team Lead. This is an on-site, full-time role in our Sandpoint office. If you are looking for a company that you can grow with and learn from, then we want to hear from you!

Key Responsibilities

: Leadership & Team Support

• Serve as the primary escalation point for complex customer issues or calls requiring advanced handling.
• Provide daily operational support to Account Managers; ensure adherence to policy, compliance, and quality standards.
• Assist with onboarding and training new team members, as well as ongoing development of existing staff.
• Promote a team environment focused on collaboration, professionalism, and results.
• Help schedule and lead team huddles as needed. Strategic Collections Oversight
• Oversee and guide collection efforts on Large Target Accounts (LTA), ensuring consistent communication, follow-ups, and resolution of aging balances.
• Partner with the Collections Manager in developing and implementing collection strategies to reduce delinquency and improve recoveries.
• Assist manager in monitoring account portfolios to identify trends, problem accounts, and opportunities for process improvement. Performance Monitoring & Reporting
• Assist in tracking and reporting on key performance indicators (KPIs) for the team including call activity, delinquency, promise-to-pay, and recovery rates.
• Review individual and team performance dashboards, and provide feedback or coaching in collaboration with the Collections Manager.
• Identify underperforming accounts or reps and recommend targeted action plans. Incentives & Culture
• Collaborate with the Collections Manager to create and maintain weekly and monthly performance incentive programs.
• Gather team input to ensure incentives are motivating and aligned with business goals.
• Promote a positive team culture and drive morale through recognition, engagement initiatives, and a sense of ownership. Process & Policy Support
• Assist in documenting and refining department processes and workflows.
• Make recommendations for improvements to collection practices based on observed trends and data.
• Ensure that all communications with customers and dealers meet professional standards and regulatory compliance.

Qualifications

:

• Strong understanding of collections practices, regulations, and customer retention strategies.
• Proven ability to handle escalated calls and sensitive customer scenarios with professionalism and diplomacy.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Experience with Water Desk or Aspire and BillTrust.
• Proficiency in Microsoft Excel, Outlook, and general reporting tools. Key Competencies:
• Leadership and coaching skills
• Critical thinking and problem-solving
• Conflict resolution and de-escalation
• Results-driven and accountability-focused
• Team collaboration and emotional intelligence
• Adaptability and continuous improvement mindset Work Hours and Location:
• In office, Monday-Friday, 8:00am-5:00pm

Compensation

and

Benefits

:

• Starting rate of $23.00 - $25.00/hour based on experience
• Additional performance incentive based on portfolio of accounts
• Medical, Dental, Vision benefits Programs offered that cost as little as $10 out of pocket per month for an individual
• 401(k) with a company match Job Type: Full-time Pay: $23.00 - $25.00 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance Education:
• High school or equivalent (Required) Experience:
• Accounts receivable: 3 years (Required)
• Microsoft Excel: 3 years (Required)
• Team management: 3 years (Required) Ability to Commute:
• Sandpoint, ID 83864 (Required) Work Location: In person