Now Hiring - Superior Steel Supply (MN) - Account Manager in Willmar, MN

Full description of the position

Job Type: Full-time Location: Willmar, MN In person Schedule: Monday through Friday, 8:00 AM to 5:00 PM, with a 1-hour lunch break Build Your Career with Superior Steel Supply At Superior Steel Supply, we believe business is about more than buying and selling steel. We exist to build lives as strong as our steel. We are growing in the steel industry by serving customers, supporting mills, solving problems, and building strong relationships across the supply chain. Our work helps manufacturers get the material they need, helps mills move non- prime and excess steel, and helps our people grow professionally, personally, and spiritually. We are looking for an Account Manager who is organized, service-minded, detail-oriented, and ready to become an important part of our customer experience. This role is not a typical customer service position. You will be part of the team that helps turn steel opportunities into delivered orders. You will work with Outside Sales, customers, processors, and internal teams to make sure orders are understood, entered correctly, followed up on, and completed with excellence.

What You'll Do

As an Account Manager, you will help manage the flow of information between our customers, sales team, processors, and internal systems. You will play a key role in making sure customers are served well from the first quote through final delivery and invoice. Your work will include:

• Supporting Outside Sales by helping manage customer orders, quotes, and follow-up.
• Communicating with customers about order status, delivery updates, processing needs, and documentation.
• Entering sales orders, processing orders, material requisitions, and other order-related information accurately.
• Helping turn a customer request into a completed delivery.
• Coordinating with internal team members and processing partners to help prioritize customer needs.
• Tracking open quotes, active orders, customer requests, and order issues.
• Investigating and helping resolve customer complaints, rejects, or service problems.
• Keeping documents organized by scanning, attaching, and maintaining order records in internal systems.
• Learning steel, steel markets, customer requirements, and processing capabilities over time.
• Building strong working relationships with customers, processors, Outside Sales, and teammates. What Makes Someone Successful in This Role The right person for this role does not need to come from the steel industry, but they do need to care about details, people, and follow-through. You may be a strong fit if you:
• Enjoy helping customers and solving problems.
• Can manage multiple priorities without losing track of details.
• Communicate clearly, professionally, and respectfully.
• Like being part of a team where your work affects customers and coworkers.
• Take pride in accuracy, organization, and doing things the right way.
• Are willing to learn a complex industry and grow over time.
• Can handle a fast-paced office environment with patience and professionalism.
• Are comfortable asking questions, taking ownership, and following through.
• Understand that great customer service requires both urgency and accuracy. Why This Role Matters Steel is a critical part of manufacturing, construction, transportation, agriculture, and many other industries. Our customers depend on us to understand what they need, communicate clearly, and help get material where it needs to go. The Account Manager helps make that happen. This position supports the trust we build with customers and vendors. A strong Account Manager helps prevent mistakes, improves communication, supports sales growth, and creates a better experience for everyone involved. Our Purpose Superior Steel exists to build lives as strong as our steel. Our Vision We serve people in the steel industry by helping end-users source steel and steel products while providing mills with a trusted network to distribute non- prime and excess products. We are committed to developing our people professionally, personally, and spiritually. As we grow, our goal is to create a powerful and positive impact on our employees, customers, vendors, families, and communities. Our Values Creativity and Innovation We believe new ideas today help create success tomorrow. Relationships We serve others through mutual trust and respect. Excellence We pursue improvement while showing patience and grace for each other's imperfections. Stewardship We honor God with every decision regarding our time, talent, and treasure. Teamwork We work together selflessly to achieve a common goal. ResponsibilitiesCustomer and Sales Support
• Respond to customer, sales, and internal requests in a timely and professional manner.
• Follow up on existing orders, open quotes, and outstanding customer needs.
• Work closely with Outside Sales to make sure customer needs, steel specifications, and delivery expectations are understood.
• Provide accurate updates to customers and Outside Sales.
• Help strengthen relationships with key customer and processor contacts. Order Management and Accuracy
• Accurately enter sales orders, processing orders, material requisitions, and related reports.
• Review order details for accuracy and completeness.
• Maintain organized records and documentation using internal tools and websites.
• Support the process of turning customer orders into successful deliveries. Team Collaboration
• Communicate with the Processing Lead and team members to help prioritize orders as needed.
• Work with internal departments to support customer service, order flow, and issue resolution.
• Complete assigned tasks while contributing to the success of the team.
• Stay flexible and willing to assist with additional duties as needed. Problem Solving
• Investigate customer complaints, rejects, and order issues.
• Help resolve problems quickly, professionally, and accurately.
• Communicate both successes and failures with honesty and clarity.
• Look for ways to improve processes, communication, and customer experience.

Qualifications

• High school diploma, general education degree, or equivalent required.
• 1 year of customer service experience preferred.
• 1 year of data entry experience preferred.
• Working knowledge of Microsoft Office, including Excel, Word, and Outlook.
• Strong communication skills.
• Excellent attention to detail.
• Ability to work in a fast-paced office environment.
• Ability to work independently and as part of a team.
• Microsoft Access experience is a plus.
• Steel industry experience is helpful but not required. What We Expect
• High level of integrity.
• Strong work ethic.
• Professional communication.
• Willingness to learn.
• Accurate reporting and follow-through.
• Ability to extend grace to others and work through challenges with maturity.
• Commitment to serving customers, supporting teammates, and improving over time.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Employee assistance program Work Location This position will train and work from the Willmar Office. If you are looking for a role where your attention to detail, customer service, communication, and desire to grow can make a real impact, we would like to meet you. Job Type: Full-time Pay: $42,000.00 - $50,000.00 per year

Benefits

:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance Work Location: In person