Now Hiring - The Rock Management Group, Inc - AT&T Sales Associate in Little Rock, AR

Full description of the position

The Rock Management Group, Inc., a sales and business consulting firm, is hiring an AT&T; Sales Associate in Little Rock to specialize in AT&T;'s smartphone segment. The AT&T; Sales Associate will be providing customers with expert guidance on AT&T;'s cell phone portfolio and corresponding service plans, ensuring informed and confident purchasing decisions. As an AT&T; Sales Associate, you function as a technical advisor for residential smartphone selection. The AT&T; Sales Associate articulates how each cell phone leverages AT&T;'s 5G network, clarifies differences in display technology and processing power, and ensures activations are executed accurately and efficiently.

Key Responsibilities

of the AT &T; Sales Associate

• Act as the primary contact for AT&T; customers, handling inquiries specifically about cell phones and service plans.
• Guide customers through AT&T; cell phone selection, plan adjustments, and service upgrades with clear product knowledge.
• Process cell phone activations, upgrades, and account modifications with precision, ensuring data accuracy, billing compliance, and secure documentation.
• Provide technical account support for AT&T; cell phones, resolving setup, connectivity, and service concerns while escalating advanced cases when necessary.
• Educate customers on AT&T; cell phone promotions, service agreements, and smartphone features to simplify decisionmaking and improve adoption.
• Collaborate with AT&T; Sales Associates to align customer support efforts with AT&T; cell phone product launches, retention strategies, and campaign goals.

Minimum Qualifications

of the AT &T; Sales Associate

• High school diploma or GED required; Bachelor's degree in Business, Marketing, Communications, or Technology preferred.
• Experience in customer service or sales, ideally within telecommunications, wireless connectivity, or subscription-based services.
• Strong communication and problem-solving skills to explain AT&T; smartphone solutions, resolve service concerns, and build customer trust.
• Organized, proactive, and adaptable mindset with resilience to excel in fast-paced environments and consistently achieve performance goals. Pay: $50,000.00 - $60,000.00 per year

Benefits

:

• Employee discount
• Professional development assistance Work Location: In person