Now Hiring - D and D Garage Doors - Sales Support - Admin II in Sarasota, FL

Full description of the position

Sales Support Admin II Position Type: Full-time Reports to: Branch / Office Manager

Job Summary

The Admin II Sales Support role provides essential administrative and operational support to the sales team, focusing on order processing, customer service, and coordination of garage door installations. This position requires excellent phone skills, attention to detail, and the ability to manage high call volume while accurately handling deposits, contracts, and orders. This role requires continuous, real-time computer use throughout the entire shift, including typing while speaking with customers and navigating multiple systems simultaneously.

Key Responsibilities

• Manage high volume of inbound calls, voicemails, and customer inquiries with professionalism and efficiency
• Process sales orders, including placing garage door orders and coordinating scheduling with customers and technicians
• Take and process customer deposits accurately and securely
• Upload site checks, contracts, and supporting documentation into company systems
• Navigate builder portals for scheduling updates, warranty claims, and customer concerns
• Review and support technician replenishment reports
• Maintain working knowledge of garage door components, products, and manufacturers
• Handle customer complaint calls and resolve issues or escalate appropriately
• Maintain accurate documentation within scheduling, CRM, and operational systems Technical Skills

Requirements

• Demonstrated proficiency using computers in a professional work environment (not limited to personal use such as email or social media)
• Ability to type efficiently while speaking with customers and entering information in real time
• Experience navigating multiple systems, screens, and software platforms simultaneously
• Ability to quickly learn and operate scheduling, order processing, and builder portal systems
• Experience with ERP, scheduling, or business management software (such as Acumatica or similar systems) preferred

Minimum Qualifications

• Previous administrative, sales support, or customer service experience preferred
• Strong phone communication and customer service skills with ability to handle high call volume
• Demonstrated ability to handle customer issues independently
• Experience processing orders, payments/deposits, and contracts highly desired
• Ability to multitask in a fastpaced environment
• Basic to intermediate computer skills
• Ability to learn technical product knowledge Physical

Requirements

• Ability to sit for extended periods while working at a computer
• Frequent use of phone, keyboard, and office equipment
• Occasional lifting up to 20 lbs

Work Environment

• Office environment with frequent phone and computer use
• Fastpaced, teamoriented setting The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities as needed or as directed by management.