Now Hiring - Crane Co. - Technical Sales Representative in Germantown, WI

Full description of the position

Position Summary

: optek-Danulat is a business within the Fluid Handling Business Segment of Crane Co, a US multi-national which specializes in highly engineered products in niche markets. optek-Danulat designs, manufactures, markets and distributes a range of specialized instrumentation for a wide range of applications in a number of industries including the food and beverage, oil & gas, refinery, chemical, biopharmaceutical, and energy industries. We are seeking a detail-oriented Technical Inside Sales Representative to support customer service, quotation, and order entry activities during a period of operational integration. This role is critical to ensuring accurate order processing, strong customer communication, and alignment with internal processes and controls.

Responsibilities

(includes, but is not limited to):

• Answer and manage incoming calls on the main customer service line, screen inquiries, and direct to appropriate internal teams
• Serve as a primary point of contact for customer inquiries, ensuring timely and professional responses. Prepare and revise customer quotations based on inputs from Sales, established pricing rules, and product knowledge
• Convert approved quotations into orders using QuoteWerks
• Enter and process customer orders in Sage 50, ensuring accuracy and completeness
• Route completed orders to order processing or back to Sales when purchase order revisions are required
• Prepare and revise customer quotations based on inputs from Sales, established pricing rules, and product knowledge
• Convert approved quotations into orders using QuoteWerks
• Enter and process customer orders in Sage 50, ensuring accuracy and completeness
• Route completed orders to order processing or back to Sales when purchase order revisions are required
• Ensure all customer, pricing, and order data is accurately recorded and maintained in company systems (QuoteWerks, Sage 50)
• Maintain proper documentation to support transactions and ensure audit readiness
• Provide backup support to production and order processing teams as needed
• Collaborate with Sales, Operations, and Finance to resolve order or customer-related issues Essential

Qualifications

/ Experience:

• Bachelor's degree in Engineering or similar Technical degree required. Ideal candidate has a career interest in Outside Technical Sales.
• Experience in customer service, order management, or inside sales support preferred
• Strong attention to detail with a focus on data accuracy experience with ERPs preferred
• Excellent communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience in a manufacturing or industrial environment preferred
• Exposure to structured processes or controlled environments (SOX awareness is a plus) preferred EOE/Women/Minorities/Veterans/Disabled Pay: From $48,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance Work Location: In person