Now Hiring - Lumin Folsom Mitsubishi - Business Development Center Representative in Folsom, CA

Full description of the position

Business Development Representative (BDC Sales) - Lumin Folsom Mitsubishi Are you great on the phone, confident with people, and motivated by results? Lumin Folsom Mitsubishi is looking for an energetic and customer-focused Business Development Representative (BDC) to join our growing sales team. This position plays a critical role in turning internet leads, phone calls, and customer inquiries into showroom appointments while delivering an exceptional first impression of our dealership. If you enjoy helping customers, thrive in a fast-paced environment, and take pride in achieving goals, we'd love to meet you. What You'll Be Doing

• Respond to internet leads, phone calls, text messages, and online inquiries
• Build rapport with customers and guide them toward scheduling an appointment
• Follow up consistently with new and existing prospects
• Confirm appointments and help maximize customer show rates
• Maintain accurate customer information and detailed notes within the CRM
• Keep the CRM clean by updating customer records, activities, and lead status
• Work closely with the sales team to ensure a seamless customer handoff
• Meet daily, weekly, and monthly appointment and conversion goals
• Deliver a professional and positive customer experience with every interaction What We're Looking For
• Outstanding communication skills, both written and verbal
• Strong phone presence with the ability to build rapport quickly
• Customer service or sales experience preferred
• Highly organized with excellent attention to detail
• Comfortable multitasking in a fast-paced environment
• Strong computer skills and experience working with CRM systems
• Positive attitude with a competitive and goal-oriented mindset
• Reliable, professional, and dependable
• Bilingual is a plus
• Valid driver's license preferred What Success Looks Like Successful Business Development Representatives are measured by their ability to:
• Convert leads into confirmed appointments
• Maintain high appointment show rates
• Deliver an exceptional customer experience
• Keep CRM records accurate and up to date
• Consistently achieve individual and team performance goals

Compensation

Competitive hourly pay plus performance-based bonuses for appointments set, appointments shown, and sales performance. Top performers have excellent earning potential. Why Join Lumin Folsom Mitsubishi? We're building a dealership focused on exceptional customer experiences and long-term relationships. As a Business Development Representative, you'll be one of the first people customers interact with, making your role one of the most important on our team. We provide the tools, training, and support to help you succeed while offering opportunities for advancement into sales, management, and other dealership leadership positions. If you're motivated, personable, and enjoy helping customers while achieving goals, we'd love to hear from you. Job Type: Full-time Pay: From $40,000.00 per year Work Location: In person