Now Hiring - Work Force Network - Client Relations Account Manager in Canton, MI

Full description of the position

At WFQ INC, client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service as well as being proficient with audits, spreadsheets, and other productivity software. Objectives of this role Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Maintain accurate client records, keeping track of any contract updates and renewals Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

Handle inquiries and requests from customers and address their needs Stay on top of accounts, making sure they receive services that are within their budget and meet their needs Meet regularly with other team members to discuss progress and find new ways to improve business Generate progress reports for clients and senior leaders within the organization Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Manage flow of information to recruiting staff and assign duties to each recruiter based on customer needs. Oversee recruiting day to day and ensure the recruiters are keeping up with demand. Identify recruiting challenges and escalate them internally as necessary Ensure job descriptions are up to date and compliant with all local, state and federal regulations Develop training materials and performance management programs to help ensure employees understand their job responsibilities Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date Investigate employee issues and conflicts and brings them to resolution Use performance management tools to provide guidance and feedback to team Ensure all company HR policies are applied consistently Maintain company organization charts and employee directory Partner with management to ensure strategic goals are aligned with business initiatives Maintain HR systems and processes Conduct performance and salary reviews Provide support and guidance to recruiting staff Analyze trends in compensation and benefits Design and implement employee retention strategies Organize job fairs Make sure employee files and information are being handled properly by the recruiting team and all employee documentation is being filled out correctly. Required skills and qualifications Internship or professional experience in a sales or customer service role Ability to multitask and juggle several responsibilities simultaneously Strong written and verbal communication skills Excellent organizational skills and attention to detail Preferred skills and qualifications Proven track record of meeting or exceeding quotas and receiving positive customer feedback Pay: $25.00 per hour Work Location: In person