Now Hiring - Capital Management Services - Customer Account Representative – First-Party Personal Loan Servicing in Buffalo, NY

Full description of the position

Customer Account Representative First-Party Personal Loan Servicing Buffalo, NY | Full-Time | Starting at $17.00/hour + Up to $500/Month in Performance Bonuses Capital Management Services (CMS) is hiring for our August 10th, 2026 training class! CMS is a Buffalo-based company specializing in first-party account servicing for a nationally recognized financial institution. In this role, you will work with customers who have personal loans ranging from $8,000 to $40,000 , helping them resolve recently missed payments and identify repayment solutions. This is first-party account servicing -not third-party debt collection or charged-off debt recovery. We are looking for professional, customer-focused individuals who can communicate confidently and represent our client with the highest level of professionalism.

What You'll Do

As a Customer Account Representative, you'll work with customers whose personal loans are between 2 and 90 days past due , helping them bring their accounts current while providing exceptional customer service.

Responsibilities

include:

• Handle inbound and outbound calls regarding personal loan accounts.
• Discuss payment options and assist customers with resolving recently missed payments.
• Build rapport while maintaining a professional and empathetic approach.
• Accurately review account information and document customer interactions.
• Navigate multiple computer systems efficiently.
• Meet individual and team performance goals while maintaining strict compliance standards. What We're Looking For
• Previous first-party collections or financial services experience preferred
• Professional phone presence and strong communication skills
• Excellent customer service and problem-solving abilities
• Comfortable working in a fast-paced, goal-oriented environment
• Basic computer proficiency and the ability to multitask
• Reliable attendance and a strong work ethic CompensationBenefits
• Starting pay of $17.00 per hour
• Earn up to $500 per month in performance bonuses
• Fully paid training
• Paid Time Off
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Employee Referral Program
• Career advancement opportunities
• All equipment provided Paid Training Training begins August 10th , 2026 Position Details
• Full-Time
• 40 hours per week
• On-site in Buffalo, NY If you're looking for a career with a stable company that values professionalism, customer service, and employee development, we'd love to hear from you. Apply today to join the Capital Management Services team! ZR