Now Hiring - Zepole Restaurant Supply - Inside Sales and Customer Service Representative in Milwaukee, WI

Full description of the position

Inside Sales & Customer Support

About Us

Fein Brothers has been proudly serving Wisconsin's restaurant and foodservice industry since 1929. Family-owned and operated, we're known as the premier destination for commercial kitchen equipment, restaurant supplies, and design expertise. We've built a reputation on reliability, customer service, and long-term relationships. Fein Brothers is looking for a dependable, motivated, and customer-focused team member to join our Inside Sales & Customer Support team. This role is a key point of contact for customers, vendors, service partners, and internal departments, helping ensure a smooth customer experience from initial inquiry through order fulfillment and post-sale support. We are looking for someone who is organized, proactive, professional, and comfortable managing multiple responsibilities in a fast-paced environment.

Responsibilities

Customer Service & Showroom Support

• Greet walk-in customers and provide professional customer service
• Answer incoming phone calls promptly and direct customers as needed
• Assist customers with order updates, delivery questions, service inquiries, and general account support
• Help maintain an organized, professional, and customer-ready store environment
• Support store merchandising, displays, and customer experience initiatives
• Follow up with customers after deliveries or completed service work to ensure satisfaction Sales Support & Order Coordination
• Support sales staff with order entry, order updates, and order changes
• Assist with product substitutions, availability questions, lead times, and customer communication
• Print and process store orders for warehouse pulling and fulfillment
• Create and manage inventory transfers between branches and departments
• Receive and process transfers into store inventory
• Coordinate with purchasing, warehouse, operations, and sales teams to ensure smooth order flow and communication
• Assist with preparing quotes, bids, and proposal documents Warranty & Service Coordination
• Handle customer warranty claims and warranty-related follow up
• Coordinate with manufacturers and service companies to resolve warranty and service issues
• Build and maintain strong working relationships with vendors, manufacturers, and service partners
• Support communication between customers, service technicians, and internal teams Project & Administrative Support
• Support Contract and Equipment Sales teams with project-related tasks
• Research products, specifications, pricing, and lead times
• Help track project timelines and customer communication throughout the sales process
• Maintain accurate records and assist with administrative tasks as needed
• Help create a positive customer experience from start to finish

Qualifications

• Previous customer service, inside sales, sales support, administrative, or service coordination experience preferred
• Strong communication, organizational, and problem-solving skills
• Ability to multitask and manage changing priorities throughout the day
• Comfortable working with customers, vendors, sales teams, warehouse staff, and service technicians
• Basic computer skills and ability to learn company software systems
• Experience with Microsoft Office, ERP systems, POS systems, order entry, or inventory software preferred
• Experience in foodservice equipment, distribution, construction supply, retail showroom, parts, or service-related industries is a plus
• Team-oriented mindset with strong attention to detail and follow-through What We're Looking For
• Strong follow-through and accountability
• Positive attitude and willingness to help wherever needed
• Ability to stay organized in a busy environment
• Clear and professional communication skills
• A dependable team player who values customer service and operational support Pay: $20.00 - $30.00 per hour

Benefits

:

• 401(k)
• 401(k) 2% match
• 401(k) 3% Match
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance Work Location: In person