Now Hiring - Jetson Specialty Marketing Services - Account Manager in Hamburg, PA

Full description of the position

Position Summary

: The Account Manager is responsible for shaping a positive perception of JSM's services and ensures that customers' expectations are appropriately aligned with operational capabilities. This position is a customer care role, which provides full-service account management.

Essential Functions

:

• Liaison between clients, internal departments, agencies, and suppliers for daily processing activities.
• Coordinate and monitor the daily responsibilities for multiple programs throughout all stages of the manufacturing process. Manage the service provided by all departments while ensuring quality, on-time delivery within budget.
• Gather and review components of campaign specifications from the client. Communicate and manage the implementation of the requirements with internal and external departments following company processes and procedures.
• Liable for producing and/or appropriately distributing the necessary documents, instructions, samples, and reporting to all departments in accordance with client requests and requirements. Verify and maintain the accuracy and currency of information within systems.
• Enter data within internal systems for all required job information: kits, quantities, data requirements, job instructions, material codes, mail and event dates, piece attributes, samples, CAPS information, order of insertion, bill of lading, and other job specific information.
• Ensure accurate and timely job instructions for print, lettershop, and data processing. Validate that job instructions align with client provided instructions.
• Enter required data within customer systems.
• Generate internal and external documents and reports, such as postage requests, freight and commingle reports, production counts, financial saves, quality saves, year to date invoicing, paper usage, and billing.
• Provide client specific reporting.
• Examine completed ready to mail and production samples for quality.
• Review and correct mail dates, in accordance with client requirements, after data processing.
• Ensure mail statements are available after scheduled mail date and project completed as expected.
• Responsible for the verification of quality print proofs, laser audits, and package samples to achieve client production approval in accordance with established schedule. Communicate approvals to internal departments and/or suppliers or partners.
• Accountable for manufactured and supplied materials and associated internal/external order processing, procurement, deficiencies, and reporting.
• Calculate print counts based on client data and production requirements.
• Order paper and supplies for internal and external services.
• Issue Purchase Orders as applicable.
• Manage workflow with internal departments, outside suppliers, and partners.
• Prioritize and monitor the delivery order of all components to maintain lettershop production flow and established schedule.
• Receive and processes bill of lading.
• Verify that materials comply with equipment specifications.
• Analyze remaining inventory levels with expected balances.
• Follow through with client material disposition.
• Under the direction of Account Executive, manage, renegotiate, and communicate status changes and schedule revisions to client and appropriate internal departments.
• Inform Account Executive and appropriate departments of revised client requirements and changes in volume or business activity.
• Assist Account Executive with the implementation and integration of new business from new and existing customers.
• Under the direction of Account Executive, communicate and negotiate any necessary or desired revisions with client regarding campaign specifications/requirements.
• Under the direction of Account Executive, review and analyze package formats and scope of campaigns with client, IT, production, and USPS to attain final acceptance.
• Under the direction of Account Executive, review, investigate, and respond to quality issues and participate in corrective action efforts.
• Under the direction of Account Executive, make decisions and negotiate results regarding client specific issues/topics while creating and maintaining a win-win situation for both the client and JSM.
• Participate and/or present in client visits/trips for business purposes. Effectively represent JSM's services to client(s) and prospects.
• Work towards continuous improvement and expertise in Direct Mail.
• Comply with company policies and procedures and promote company values and culture. Additional

Responsibilities

:

• Provide off-hours support.
• Work a modified schedule as needed.
• Perform other duties as may be assigned.

Requirements

Education & Experience:

• Bachelor in Marketing or Business discipline or equivalent experience.
• Three or more years of professional experience in an Account Management position with direct customer contact preferred

Benefits

• New Associates become eligible for benefits the 1st of the month following 60 days!
• Medical (2 plan designs to choose from)
• Dental
• Vision
• Life & Disability Insurance Options
• 401K with employer match
• Career growth & development
• Friendly company culture! Essential:
• Excellent communication oral, written, and presentation skills.
• Ability to negotiate and deal constructively with conflicts and problems.
• Ability to present ideas effectively.
• Ability to maintain order in an environment of ever changing priorities.
• Ability to perform effectively in high-pressure situations while maintaining attention to detail.
• Must possess strong leadership skills.
• Ability to foresee big picture impact on business.
• Ability to work on own initiative, plan and organize workloads effectively to meat deadlines.
• Strong organizational and planning skills.
• Skilled in fast and accurate data entry.
• Ability to work effectively with computer systems. Must be proficient in Excel.
• Solid mathematical skills.
• Demonstrated ability to achieve successful outcomes when faced with challenging situations.
• Demonstrated ability to establish constructive and cooperative working relationships with others, and maintaining them over time.
• A desire to develop and improve your knowledge of the Direct Mail industry through continuous learning and professional qualifications. Beneficial:
• Demonstrated knowledge in direct mail service offerings.
• Demonstrated knowledge of production floor equipment requirements, specifications and function.
• Demonstrated knowledge of direct mail data processing and programming requirements.
• Demonstrated knowledge in USPS regulations as it pertains to the design, qualification, and postage costs of Direct Mail. Job Type: Full-time Work Location: In person