Now Hiring - True Star Transit - Customer Service Account Manager – Transportation in San Fernando, CA

Full description of the position

About Us

We're one of the fastest-growing transportation and freight companies in the country. Our success is built on exceptional customer service, trusted partnerships, and operational excellence. We are committed to delivering reliable transportation solutions while building long-term relationships with our customers and carrier partners. We are seeking an Account Manager to serve as the primary point of contact for assigned customer accounts. In this role, you'll manage transportation activities from pickup through delivery, coordinate with internal teams and carriers, proactively communicate with customers, and ensure shipments move efficiently while providing an outstanding customer experience. If you thrive in a fast-paced environment, enjoy solving problems, and have experience in transportation, logistics, customer service, or account management, we'd love to hear from you.

Key Responsibilities

• Manage a portfolio of customer accounts, serving as the primary point of contact for transportation needs.
• Coordinate freight movement from pickup through final delivery, ensuring timely execution.
• Build strong relationships with customers through proactive communication and responsive service.
• Monitor shipment status, identify potential service issues, and implement solutions before they impact customers.
• Coordinate with carriers, operations, dispatch, sales, and customers to ensure successful load execution.
• Maintain accurate load, shipment, and customer account information within transportation systems.
• Resolve customer concerns, shipment exceptions, and service-related issues promptly and professionally.
• Prioritize multiple customer requests and transportation activities in a fast-paced environment.
• Utilize Microsoft Excel, Google Sheets, transportation management systems (TMS), and internal software to support daily operations.
• Continuously identify opportunities to improve customer satisfaction and operational efficiency.

Required Qualifications

• 2+ years of customer service, account management, logistics coordination, or transportation experience.
• Bachelor's degree.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency with Microsoft Office, Excel, Google Sheets, and email communication.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.

Preferred Qualifications

• Experience in transportation, trucking, freight brokerage, dispatch, load planning, carrier relations, or logistics coordination.
• Familiarity with Transportation Management Systems (TMS), ERP systems, or logistics software.
• Quality Assurance (QA), process improvement, or compliance experience. What We Value
• A customer-first approach to every interaction.
• Accountability, ownership, and follow-through.
• Strong communication and relationship-building skills.
• Teamwork and collaboration across departments. Schedule
• MondayFriday- in person, no remote work options.
• 8-hour shifts
• Overtime opportunities available Pay: $20.00 - $24.00 per hour

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Education:
• Bachelor's (Required) Ability to Commute:
• San Fernando, CA 91340 (Required) Work Location: In person