Now Hiring - CHASE Professionals - Inside Sales Coordinator | Customer Service Representative | Sales Support Specialist | in Morton Grove, IL

Full description of the position

Inside Sales Coordinator | Customer Service Representative | Sales Support Specialist | Account Coordinator | Sales Administrator Location: Morton Grove, IL Schedule: MondayFriday | 1st Shift Employment Type: Direct Hire

Compensation

: $60,000$70,000 annually (Based on Experience)

Position Summary

We are seeking an organized, customer-focused Inside Sales Coordinator to join a growing manufacturing organization. This position serves as the primary liaison between customers, Business Development, Customer Service, Operations, and Engineering to ensure outstanding customer support from the initial inquiry through order fulfillment. The ideal candidate will have experience supporting sales teams, coordinating quotations, managing RFQs, maintaining CRM data, processing customer orders, and building long-term customer relationships in a manufacturing environment. Experience with Salesforce, ERP systems, and manufacturing processes is highly preferred.

Key Responsibilities

• Manage incoming RFQs (Request for Quotations) and verify customer requirements for completeness.
• Enter and maintain sales opportunities within Salesforce CRM.
• Coordinate quotation preparation by gathering internal information and preparing professional customer proposals.
• Convert finalized quotations into PDF format and distribute to customers.
• Monitor quotes and ensure timely follow-up with customers and the Business Development team.
• Process customer purchase orders and coordinate order entry with Customer Service.
• Track open orders and maintain visibility throughout the order lifecycle.
• Maintain accurate CRM records, including opportunity stages, customer contacts, close dates, and account activity.
• Generate Salesforce reports, sales pipeline reports, and activity dashboards.
• Coordinate customer meetings, follow-up actions, and project documentation.
• Assist Business Development Managers with lead generation and account management activities.
• Conduct outbound prospecting through phone calls, emails, and market research.
• Qualify inbound and outbound sales leads before assigning them to Business Development Managers.
• Collaborate with Engineering, Operations, Production, and Customer Service to resolve customer issues.
• Review customer contracts and purchase orders for accuracy.
• Provide exceptional customer service while maintaining strong customer relationships.
• Support continuous improvement initiatives and sales process enhancements.
• Travel up to 1015% as business needs require.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• 25+ years of Inside Sales, Sales Support, Customer Service, or Account Management experience in a manufacturing environment preferred.
• Experience working with Salesforce CRM required.
• ERP experience (JBA, SAP, Oracle, Microsoft Dynamics, Epicor, or similar) preferred.
• Strong Microsoft Office skills, including Excel, Word, and Outlook.
• Excellent organizational, communication, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and relationship-building skills.
• Experience reviewing contracts, purchase orders, and customer requirements.
• Blueprint reading experience is a plus.
• Experience supporting Aerospace, Defense, Industrial Manufacturing, or Precision Manufacturing customers is preferred. Preferred Skills
• Salesforce CRM Administration
• Opportunity & Pipeline Management
• RFQ Management
• Quote Preparation & Coordination
• Customer Relationship Management (CRM)
• ERP Systems
• Order Entry & Processing
• Purchase Order Review
• Contract Review
• Sales Pipeline Reporting
• Lead Qualification
• Outbound Prospecting
• Customer Service
• Manufacturing Sales Support
• Account Management
• Project Coordination
• Cross-Functional Collaboration
• Microsoft Excel
• Strong Negotiation Skills
• Excellent Follow-Up & Organizational Skills
• Problem Solving & Critical Thinking
• Time Management
• Professional Written & Verbal Communication Ideal Backgrounds Candidates with experience in the following roles are encouraged to apply:
• Inside Sales Representative
• Inside Sales Coordinator
• Customer Service Representative
• Sales Support Specialist
• Sales Administrator
• Account Coordinator
• Customer Success Representative
• Business Development Coordinator
• Quotation Specialist
• Estimator
• Order Management Specialist
• Customer Account Representative
• Project Coordinator
• Manufacturing Customer Service Representative
• Commercial Coordinator Why Join Our Team?
• Direct Hire opportunity
• Competitive salary ($60,000$70,000 annually)
• Comprehensive medical, dental, and vision benefits
• Career growth and advancement opportunities
• Collaborative, team-oriented culture
• Stable and growing manufacturing organization
• Opportunity to work closely with Business Development and Operations teams while supporting strategic customer relationships. Apply Today! Monica Montes Chase Technical Staffing 847-[please apply online] [please apply online] Pay: $60,000.00 - $70,000.00 per year

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person