Now Hiring - ReceptionHQ - Global Head of Sales in Phoenix, AZ

Full description of the position

Global Head of Sales Reports to: Chief Operating Officer Employment: Full Time Location: Hybrid Work from Home and Office Direct Reports: Global Sales Team (approximately 12) Who is ReceptionHQ ReceptionHQ is a leading global provider of virtual reception and outsourced contact center solutions, helping businesses deliver exceptional client experiences. With operations across Australia, New Zealand, the United States, and the United Kingdom, together with offshore delivery options, ReceptionHQ delivers scalable communication solutions that help businesses grow. Role Purpose The Global Head of Sales is responsible for leading the global sales function and delivering sustainable revenue growth across all markets. The role is accountable for maximizing every sales opportunity through disciplined sales leadership, outstanding sales execution, and continuous improvement in conversion performance. This includes ensuring every lead is effectively managed, sales pipelines are healthy, forecasting is accurate, and the sales team consistently converts opportunities into new clients and expanded services. The role also drives client expansion, develops strategic partnerships, leads major commercial opportunities and tenders, and identifies new revenue opportunities that support the company's long-term growth strategy. Sales Strategy & Leadership

• Develop and execute the global sales strategy aligned with business objectives and revenue targets.
• Lead, coach, and develop a high-performing global sales team.
• Build a culture of accountability, high performance, and continuous improvement.
• Establish clear sales objectives, targets, and performance expectations across all regions.
• Develop leadership capability and succession across the global sales team.
• Work collaboratively across the business to ensure a seamless transition from sales to onboarding and an exceptional client experience.
• Contribute to annual business planning and strategic growth initiatives.
• Provide accurate sales forecasts and commercial reporting to the Executive Team.
• Champion continuous improvement across sales systems, processes, and commercial capability.
• Positively contribute to the broader leadership team and organizational culture. Sales Performance & Execution
• Maximize the commercial value of every lead and sales opportunity across all markets.
• Develop and implement strategies to improve inquiry-to-client conversion, win rates, and overall sales productivity.
• Ensure timely, consistent, and high-quality management of all sales inquiries throughout the sales lifecycle.
• Drive disciplined pipeline management, forecasting, and sales execution.
• Develop strategies to increase revenue through client expansion, including cross-selling and upselling additional products and services.
• Develop and continuously improve sales frameworks, methodologies, tools, and standard operating procedures.
• Own CRM governance, pipeline accuracy, forecasting, and sales reporting.
• Analyze sales performance and implement initiatives that continually improve commercial outcomes. Commercial Growth
• Lead strategic and enterprise sales opportunities.
• Develop strategic partnerships, referral channels, and commercial alliances that support revenue growth.
• Lead or support the preparation and submission of Requests for Proposal (RFPs), Requests for Tender (RFTs), tenders, and other major commercial bids, ensuring high-quality submissions that maximize win rates.
• Identify new markets, client segments, and revenue opportunities aligned with the company's strategic direction.
• Provide commercial insights and recommendations to the Executive Team.

Qualifications

& Experience

• Significant senior sales leadership experience within a multi-site or global organization.
• Demonstrated success delivering sustainable revenue growth.
• Proven experience leading and developing high-performing sales teams.
• Strong experience in enterprise sales, commercial negotiations, and strategic partnerships.
• Experience preparing and winning complex tenders, RFPs, and commercial bids.
• Expertise in CRM, pipeline management, and sales forecasting.
• Strong commercial, analytical, and financial acumen.
• Excellent stakeholder management, influencing, and executive communication skills. Personal Attributes
• Commercially focused.
• Results driven.
• Strategic thinker with strong execution capability.
• Collaborative leader.
• Client focused.
• Data-driven decision maker.
• Resilient and adaptable.
• Highly accountable with a continuous improvement mindset. This position description represents the role and responsibilities at the time of appointment.

Responsibilities

may evolve over time to meet business needs. Flexibility, collaboration, and adaptability are considered essential requirements of the role. To apply, please submit your current resume along with a cover letter outlining your relevant experience and why you're interested in joining ReceptionHQ. Pay: From $80,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance Application Question(s):
• What is your expected annual salary?
• Do you have B2B sales experience?
• Do you have experience working to targets and KPIs Experience:
• Head of Sales: 5 years (Preferred) Work Location: In person