Now Hiring - Athena (TX) - Account Manager (Connecticut, New England, Dallas, Houston, Austin) in Avon, CT

Full description of the position

About Athena Security Athena Security is an industry leader in AI-powered concealed weapons detection, visitor management, and integrated security platforms. Our mission is simple: to help save lives by building the most advanced entryway security ecosystem available. We combine cutting-edge hardware and AI with intuitive software solutions to help schools, hospitals, casinos, and enterprises create safer spaces. How to Apply: In order for us to accept your application, you must first go to [please apply online] , go to the Careers section on our website and submit your resume. Role

Overview

We're looking for a high-energy, detail-oriented Account Manager to join our Customer Success team and take ownership of post-sale relationships with our clients for following locations: (Connecticut, New England, Dallas, Houston, Austin). This role blends account management, customer service, technical support coordination, and client-facing leadership. You'll be responsible for ensuring smooth onboarding, training, deployment, and long- term satisfaction for some of our most important customers. The ideal candidate is proactive , articulate , and relationship- driven , with a strong sense of ownership and follow-through. You're someone who makes clients feel supported, heard, and prioritizedalways ready to jump in, solve problems, and go the extra mile. You approach each account with a service-oriented mindset, taking initiative and showing clients they're in capable, reliable hands. This is not a laid-back desk job it requires hustle, presence, and the ability to lead conversations and solve issues before they become problems.

Key Responsibilities

• Own the end-to-end onboarding process, including product demos, technical deployment coordination, and client training.
• Serve as the primary point of contact for existing client accountsbuilding trust, solving problems, and driving satisfaction.
• Provide outstanding support and communication, ensuring every customer feels heard, informed, and valued.
• Conduct regular check-ins (virtual and on-site) to proactively monitor account health and identify issues or opportunities.
• Present confidently during demos, training sessions, and in high-stakes client conversations.
• Collaborate with internal teams (Engineering, Product, Customer Support) to address client needs and ensure successful outcomes.
• Coordinate basic technical support needsknowing when to solve directly or escalate appropriately.
• Travel to client sites regularly (5080% travel, primarily local and regional) for onboarding, training, and relationship management.
• Capture and relay client feedback to help improve Athena's processes and product offerings.
• Cultivate strong rapport that leads to retention, referrals, and long-term partnerships. What We're Looking For
• 5+ years of experience in account management, customer success, sales, or support rolespreferably in B2B tech, hardware/software, or security industries.
• Exceptional communication skillsverbal, written, and presentation. You must be articulate, polished, and confident.
• A natural relationship-builder who inspires trust, listens well, and takes initiative.
• Proven ability to manage details, timelines, and client expectations with follow-through.
• Strong customer service and basic tech troubleshooting instinctsable to identify, coordinate, or resolve issues quickly.
• Comfortable presenting to stakeholders, leading conversations, and owning the room.
• Must be go-getter, not passiveable to take charge, self-direct, and stay three steps ahead.
• Valid driver's license and willingness to travel frequently by car for client site visits.
• Experience working with CRMs, support ticketing systems, or technical documentation a plus. Why Athena Security?
• Join a company making a real-world impact by saving lives through innovation.
• Work closely with top-tier clients across the country.
• Competitive base salary + performance-based compensation.
• Remote flexibility with travel that keeps the job dynamic and relationship-driven.
• Be part of a tight-knit, mission-driven team that values ownership and excellence. Job Type: Full-time Pay: $60,000.00 - $100,000.00 per year Supplemental Pay:
• Bonus opportunities
• Performance bonus Job Type: Full-time Pay: $60,000.00 - $100,000.00 per year Work Location: Hybrid remote in Avon, CT 06001