Now Hiring - Associated Fastening Products Inc. - Administrative Assistant/Sales Support in Itasca, IL

Full description of the position

We are seeking a Sales Assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Associated Fastening Products, Inc. was founded with the understanding the there was a need for quality, consistency, and customer service. AFP is an established company with a proven track record for over 30 years, in the manufacturing and distribution of both standard and special fasteners. We continue to thrive and expand our business. As a full line supplier we provide the OEM market with the service, quality and variety of products that has made us a leader. At Associated, our motto is... "Our Service Makes The Difference!" Our promise to our customer is to diligently improve our staff's knowledge through training, our quality through strict ISO standards, our product and value through a continual upgrade of our facility, equipment, and processes

• Support Sales with managing company key accounts
• Enter and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Prioritize the daily workload and focus of your accounts, including tracking and reporting
• Prepare memos and letters to effectively communicate critical information to the departments and customers
• Prepare and analyze monthly sales analysis reports
• Consistently evaluate work and determine if further steps are needed to meet customer expectations

Qualifications

:

• Previous experience in customer service, sales, or other related fields
• High School diploma or equivalent, Associate's degree preferred
• A minimum of 1- 2 years of sales assistant experience or related customer service experience preferred
• Must be proficient in Windows (Excel, Word, Outlook )
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Friendly and energetic Pay: $45,000.00 - $50,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person