Now Hiring - City Mattress - Retail Sales Professional in Rochester, NY

Full description of the position

Company Description City Mattress, a family owned and respected retailer in business for 60 years, is recognized as being the top mattress and bedroom furniture retailer in Western NY and Florida. We value our employees as much as we value our customers, and strive for an unparalleled customer experience. We are looking for friendly, motivated, sales professionals that appreciate exceptional customer service to join our stellar sales team. Why City Mattress? At City Mattress, our core values High Performance, Customer-Centricity, Trust, and Teamwork define who we are and how we operate. We hold ourselves to the highest standards, striving for excellence in everything we do while keeping our customers at the heart of every decision. Wait, there's more

• Low turnover compared to industry average
• Average tenure of over 7 years, more than double the industry average
• Growth is the norm - Our CEO started in the warehouse in his teen years and worked his way up!
• We have an atmosphere of open and effective communication
• We are brilliant at the basics and have a lets-get-it-done-together culture! Job

Responsibilities

• Greet guests in our retail showroom to find the perfect match for their sleep comfort
• Create an exquisite customer experience by matching customers with quality merchandise
• Learn all of the merchandise to present the best suited products for customers
• Assist guests with purchasing, financing, and delivery follow up
• Provide an excellent customer experience
• Support our culture of honesty and integrity
• Maintain professionalism at all times
• Work diligently toward exceeding personal sales goals
• Utilize hardware/software for sales transactions, training, reporting, and other required activities
• Ensure alertness and attentiveness throughout the entirety of your shift to maintain optimal performance

Compensation

This is a primarily commission-based role with strong earning potential. The compensation structure includes:

• Commission on delivered sales
• Hourly base pay
• Monthly bonus opportunities
• Annual sales performance bonus Location & Training We provide three weeks of in-person training at one of our store locations to ensure a strong foundation in our sales approach and customer experience standards. Following training, the new hire will "float" between multiple store locations to shadow experienced sales staff and continue hands-on learning for well-rounded exposure to our culture, operations, and sales approach. After the initial few months, a store assignment will be determined based on business needs, candidate location, and overall fit. Flexibility is essential, and candidates must have reliable transportation and the ability to commute to various store locations as needed.

Qualifications

and Skills

• Natural ability to relate, connect, and build rapport with customers.
• College degree preferred but not required
• 2+ years of experience in high end sales, preferably in retail
• Professional demeanor and presentation
• Excellent communication skills
• Proficiency with MS Office and assistive technology (tablets, POS system, CRM, and inventory management systems)
• A flexible schedule is ideal as our retail hours include evenings, weekends, and holidays (details to be provided).
• Associates may also be required to work in any store located within their designated region, within reason.

Benefits

• Trusted family owned company in business for 60 years
• Competitive compensation package with uncapped earning potential
• World-class training program to set you up for success
• Medical, Dental, and Vision insurance
• Basic and supplemental life insurance
• 401(k) retirement savings plan
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Paid vacation and PTO
• Parental leave
• Wellness incentive program
• Employee discount program on merchandise
• Referral bonus program We are only considering candidates who currently reside within daily commuting distance. Relocation assistance is not provided. Employment is contingent upon successful completion of a background check. CM Management Inc. is an Equal Opportunity Employer (EEO). Job Type: Full-time Pay: $70,000.00 - $100,000.00 per year Application Question(s):
• This role requires travel between multiple store locations within the region as business needs require. Do you have reliable transportation and are you comfortable with this requirement?
• This role requires regular evening and weekend availability during store hours (MonSat 10 AM8 PM, Sun 11 AM5 PM). Do you have any availability limitations within these hours? Work Location: In person