Now Hiring - Confidential - NEW VEHICLE BDC Representative in Tulsa, OK

Full description of the position

Join the Team at Marc Miller Buick GMC Position: New Vehicle BDC Representative (Business Development Center) Are you energetic, customer-focused, and great on the phone? Do you enjoy helping people and thrive in a fast-paced environment? Marc Miller Buick GMC is looking for a highly motivated New Vehicle BDC Representative to help connect customers with our sales team and deliver an exceptional buying experience. This position is the first point of contact for many of our customers. You'll be responsible for handling inbound leads, making outbound follow-up calls, scheduling appointments, and ensuring every customer receives prompt, professional communication.

Responsibilities

Respond promptly to internet, phone, text, and email inquiries. Schedule appointments for customers with our sales team. Follow up with unsold prospects and previous customers. Maintain accurate customer records in the dealership CRM. Confirm appointments and help maximize showroom traffic. Communicate professionally and courteously with every customer. Work closely with the sales department to ensure a seamless customer experience. Meet daily, weekly, and monthly activity and appointment goals. Follow dealership processes for lead management and customer follow-up.

Qualifications

Excellent verbal and written communication skills. Strong customer service mindset. Positive attitude and professional appearance. Comfortable using computers and learning dealership software. Strong organizational and time-management skills. Ability to multitask in a fast-paced environment. Previous BDC, call center, customer service, or automotive experience is preferred but not required. High school diploma or equivalent required. What We Offer Competitive hourly pay plus performance-based bonuses. Paid training. Medical, dental, and vision insurance. Paid vacation and holidays. 401(k) with company match. Opportunities for advancement within the dealership. A supportive, team-oriented work environment. Success in This Role The ideal candidate is someone who enjoys talking with people, follows up consistently, stays organized, and takes pride in helping customers while generating appointments for our sales team. If you're dependable, driven, and enjoy working in a goal-oriented environment, we'd love to meet you. Apply today and become part of a dealership committed to delivering an exceptional customer experience from the very first call Job Type: Full-time

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Experience:
• BDC: 1 year (Required)
• GM Dealership: 1 year (Preferred) Work Location: In person