Now Hiring - Australian Gold - Sales Account Manager in Indianapolis, IN

Full description of the position

Responsibilities

Include: Client Relationship Management: o Serve as a main point of contact for clients, addressing their inquiries and concerns promptly. o Regularly assess existing client's needs and challenges. Identify areas where Australian Gold's products could provide additional value or solutions. Account Administration: o Enter customer orders and distributor invoices in D365 o Assist in answering customer inquiries sent to Retail PO box o Help in the preparation of proposals, contracts, and presentations. o Maintain accurate client records and update account information as needed. o Monitor contract and project timelines to ensure deadlines are met. Issue Resolution: o Assist is resolving client issues and concerns promptly and effectively. o Escalate complex issues to Account Managers or relevant departments as necessary. Reporting and Analysis: o Run reports from Power BI to evaluate sales and quantities sold o Run reports from D365 to evaluate inventory and pricing lists o Prepare and analyze client performance reports. o Use data-driven insights to make recommendations for optimizing the clients' experience and achieving their goals. Team Collaboration: o Collaborate with cross-functional teams including sales, marketing, and finance to align strategies and initiatives that drive sales growth. Product Knowledge o Be able to articulate the value propositions and benefits of the product offerings. Cross-Selling and Upselling: o Identify opportunities for cross-selling additional products to existing clients based on their needs. o Collaborate with the sales team to create tailored proposals and upselling strategies. Communication and Follow-Up: o Maintain regular communication with clients to keep them informed about relevant updates, promotions, or opportunities. o Use these interactions to uncover new challenges or opportunities they may be facing. o Actively solicit feedback from clients to understand their pain points and areas for improvement. Market Research: o Stay informed about industry trends, market developments, and competitors. o Identify emerging opportunities or gaps in the market that your company can address. Leverage CRM Tools: o Use CRM software to track client interactions and identify potential upsell or cross-sell opportunities. Job Type: Full-time

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance Application Question(s):
• This position requires you to be able to work onsite in Indianapolis, Indiana. Do you currently live within driving distance or are you able to relocate?
• Do you have experience using Microsoft - word, PowerPoint, and excel? Work Location: In person