Now Hiring - Senderra RX - Pharma Services Account Manager in Dallas, TX

Full description of the position

Company Overview

Senderra RX Pharmacy is a dedicated specialty pharmacy committed to delivering personalized, technology-driven healthcare solutions. We prioritize improving patient outcomes by leveraging innovative data and technology platforms, ensuring exceptional service to patients, prescribers, pharmaceutical companies, and payors.

Overview

We are seeking a dynamic Pharma Services Account Manager to drive strategic growth within our pharmaceutical services division. This role offers an exciting opportunity to manage key accounts, foster strong client relationships, and promote our advanced pharmaceutical and medical solutions. The ideal candidate will possess a robust background in pharmaceutical sales, technical product demonstrations, and enterprise-level account management. Education / Licensing

Requirements

: High school diploma required. Bachelor's degree preferred. Equivalent specialty pharmacy experience considered. Experience

Requirements

: 2-4 years of specialty pharmacy, HUB, manufacturer services, account support, or healthcare operations experience. Experience working with data analysis and reporting. Understanding of specialty pharmacy workflows preferred. Position

Overview

: The Pharma Services Account Manager I is responsible for supporting pharmaceutical manufacturer programs through operational oversight, reporting, auditing, billing support, and issue resolution. This role serves as the operational owner of assigned manufacturer accounts and ensures all contractual deliverables, reporting requirements, and paid service activities are completed accurately and on time. The Account Manager partners closely with Operations, HUB Relations, Business Development, Clinical Services, and Analytics teams to support manufacturer programs and provide data-driven insights to leadership. Positions reporting to this position: Direct reports: None Positions reporting to this position: Direct reports: None Essential Skills/Experience Advanced Microsoft Excel and PowerPoint skills. Strong analytical and problem-solving abilities. Exceptional attention to detail. Strong organizational and time management skills. Ability to manage multiple priorities simultaneously. Pharma Services Analyst 11.18.2024 Effective written and verbal communication skills. Characteristics Self-motivated Sense of urgency Flexible and proactive Organized, detail oriented; catches errors early

Responsibilities

: Program Management

• Manage assigned manufacturer programs and fee-for-service initiatives.
• Maintain understanding of program requirements, workflows, and operational expectations.
• Ensure compliance with contractual obligations and service-level agreements.
• Participate in implementation activities for new manufacturer programs. Reporting & Analytics
• Work with internal stakeholders to develop quarterly business review (QBR) presentations and supporting documentation.
• Gather, validate, reconcile, and analyze program performance data.
• Identify discrepancies and coordinate corrections with internal teams.
• Produce routine and ad hoc reports for leadership and manufacturer partners. Audit & Compliance
• Conduct weekly audits of paid service activities.
• Monitor program compliance and operational performance.
• Document findings and coordinate corrective actions when necessary. Billing & Financial Support
• Track and validate billable activities.
• Support monthly invoicing and reconciliation processes.
• Ensure documentation aligns with contractual requirements. Escalation Management
• Research and resolve patient, provider, manufacturer, and operational escalations.
• Coordinate cross-functional resolution efforts.
• Track and communicate status updates through completion.
• Operational Support
• Coordinate follow-up activities resulting from QBRs and manufacturer meetings.
• Support development of SOPs and operational workflows.
• Assist with user acceptance testing (UAT) and system validation activities.

Working Conditions

:

• Fast-paced environment.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending.
• Works effectively with frequent interruptions.
• Lifting requirements of 15 lbs occasionally.
• Minimal travel <5%.
• Organizational Relationships:
• Reports to the Director of Pharma and Clinical Services Pay: $65,000.00 - $75,000.00 per year

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person