Now Hiring - Swickard Auto Group - General Sales Manager in Wilsonville, OR

Full description of the position

Wilsonville, OR | Mercedes-Benz | Award-winning flagship store | Hospitality | Mercedes-Benz Best of the Best | Veterans encouraged to apply | $150,000 - $250,000+ annually Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. Mercedes-Benz of Wilsonville is Swickard's flagship store - and one of the most decorated Mercedes-Benz dealerships in North America. A routine recipient of the Mercedes-Benz Best of the Best award, this is a store that has earned its reputation through sustained excellence in sales performance, guest experience, and brand standards. The General Sales Manager who leads this team inherits that standard - and is expected to raise it. WHAT YOU'LL DO

• Lead, develop, and hold accountable a high-performing sales team - setting daily expectations, running structured desking sessions, and driving consistent production at the level this store demands
• Own the full sales operation from first contact to delivery - ensuring every guest interaction reflects Mercedes-Benz brand standards and Swickard's hospitality-first culture
• Desk deals with precision, urgency, and integrity - structuring transactions that serve the guest and the business without compromise
• Manage and optimize new and pre-owned inventory - monitoring turn rates, market positioning, acquisition strategy, and aging to maximize gross and minimize exposure
• Drive key sales metrics - units, front-end and back-end gross, closing ratio, lead response time, CSI, and CRM compliance - with a clear understanding of what moves the needle
• Partner with the finance department and service leadership to deliver a seamless, consistent guest experience across every department touchpoint
• Recruit, develop, and retain top sales talent - building a team with the skills, hospitality mindset, and accountability culture the Mercedes-Benz brand demands
• Serve as the primary sales leader for the GM - translating strategic goals into daily execution and team performance
• Resolve escalated guest concerns with professionalism and composure - protecting the store's reputation and the guest relationship WHAT WE'RE LOOKING FOR
• 3+ years of General Sales Manager or senior sales management experience in a franchised dealership - Mercedes-Benz or luxury brand experience strongly preferred
• Proven track record of leading a sales team to consistent performance - units, gross, and CSI - at a high-volume luxury store
• Sharp inventory manager - able to read the market, manage turn, and make acquisition decisions that keep the store competitive
• A coach and a closer - equally comfortable developing a consultant's skills and stepping in to desk a deal under pressure
• Strong CRM discipline and the ability to build a culture of process compliance, follow-up accountability, and data-driven decision-making
• Deep understanding of the luxury guest and what it takes to deliver a purchase experience that earns repeat business and referrals
• Reynolds & Reynolds or CDK experience preferred
• A hospitality mindset - you lead by example and understand that the standard of a Best of the Best store starts with how the team treats people WHAT WE OFFER
• Income potential of $150,000 - $250,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Mercedes-Benz manufacturer and leadership training
• Career growth - GSMs at Swickard have a clear path to General Manager across a 40+ rooftop organization
• Employee vehicle purchase and service discounts
• The opportunity to lead one of the most recognized and awarded Mercedes-Benz stores in the country WHY MERCEDES-BENZ OF WILSONVILLE
• A routine recipient of the Mercedes-Benz Best of the Best award - one of the most prestigious recognitions in the brand's dealer network, earned through consistent excellence across sales, service, and guest experience
• Swickard's flagship store - the highest-profile Mercedes-Benz operation in our portfolio, with the volume, the infrastructure, and the brand equity to support elite sales leadership
• A loyal, high-value guest base in the greater Portland metro market - guests who return because the experience earns it
• Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
• A GM and executive team that sets clear expectations, gives its leaders room to perform, and backs them with the tools and support to succeed
• Our HEART values - Honor, Engage, Anticipate, Respond, Thank - are the foundation of everything we do, from how we hire to how we serve Mercedes-Benz of Wilsonville is a store that already high-performing. The right GSM doesn't rebuild it - they elevate it. You will lead a team that already knows how to win, raise the standard further, and be the kind of leader whose presence makes the whole operation sharper. If you're a proven sales leader ready to represent a flagship store at the highest level of the Mercedes-Benz brand - this is the role you've been building toward.