Now Hiring - Arbor Row - Director of Sales & Client Experience in Scottsdale, AZ

Full description of the position

Director of Showroom Sales & Client Experience Arbor Row | Scottsdale, Arizona Arbor Row is a luxury home furnishings showroom curated by Laura Kehoe Design, offering a refined collection of furniture, lighting, textiles, dcor, and objects for thoughtfully designed living. We are seeking a Director of Showroom Sales & Client Experience to lead the day-to-day sales and client experience within the showroom while helping grow Arbor Row's presence within the community. This role is equal parts sales leader, relationship builder, and brand steward ideal for someone who is polished, highly organized, design-minded, and energized by creating an exceptional client experience from the first introduction to final delivery. The Role As Director of Showroom Sales & Client Experience, you will lead the client- facing side of Arbor Row and serve as a key representative of the brand. You will cultivate relationships with homeowners and industry partners; guide clients through purchases and special orders; oversee the day-to-day showroom experience; and help drive the showroom's continued growth through thoughtful outreach, exceptional service, and strong sales execution.

Key Responsibilities

Client Experience & Sales

• Lead the day-to-day showroom sales experience, serving as a polished and knowledgeable point of contact for clients, designers, and trade partners
• Deliver a high-touch customer experience from initial showroom visit through purchase, delivery, and follow-up
• Build relationships with homeowners and local community
• Drive showroom revenue through strong product knowledge, thoughtful recommendations, and excellent follow-through
• Support the sales process from inquiry to close, including sourcing, quoting, special orders, invoicing coordination, and client communication Showroom Leadership & Brand Experience
• Ensure the showroom consistently reflects the Arbor Row brand: polished, welcoming, inspiring, and impeccably maintained
• Partner with ownership and the design team on merchandising, floor updates, seasonal refreshes, and overall showroom presentation
• Represent Arbor Row with professionalism, warmth, and confidence in all client and partner interactions Business Development & Operations
• Help grow Arbor Row's presence through designer, realtor, and local community relationships
• Support in-store events, outreach initiatives, and partnership opportunities that drive traffic and deepen relationships
• Oversee client orders from point of sale through delivery, coordinating with vendors, internal team members, and warehouse
• Assist with inventory flow, vendor communication, and day-to-day showroom operations
• Maintain organized client records, sales follow-up, and order details to ensure a seamless experience

Who You Are

• Passionate about interiors, home furnishings, and creating a beautiful client experience
• Polished, warm, and confident working with a discerning clientele
• A strong relationship builder with a natural ability to connect and sell
• Highly organized, detail-oriented, and able to manage multiple moving pieces with ease
• Self-motivated, proactive, and excited to be part of a growing entrepreneurial business Preferred Experience
• 3+ years of experience in luxury retail, showroom sales, interior design, hospitality, or a related client-facing field
• Proven success in a sales-driven role with a strong emphasis on service and relationship management
• Experience in furniture, home furnishings, interior design, or a luxury showroom environment strongly preferred
• Strong written and verbal communication skills
• Comfort with order management, client follow-up, spreadsheets, and point-of-sale systems Why Arbor Row Arbor Row is more than a showroomit is an extension of Laura Kehoe Design's perspective on home: timeless, layered, inviting, and deeply intentional. This is an opportunity to join a growing luxury brand at an exciting stage and play a meaningful role in shaping both the client experience and the future of the showroom. To apply, please send your resume and a brief introduction sharing why Arbor Row feels like the right fit for you. Pay: From $60,000.00 per year Work Location: In person