Now Hiring - Blue Star Gas - Inside Sales Desk Manager in Salt Lake City, UT

Full description of the position

About Us

: Blue Star Gas (BSG) is a family-owned company in business since 1938, and we aren't a typical propane company. As a leader in the industry, our company has grown to encompass a service area of over 75,000 square miles serving 14 unique markets throughout Arizona, California, Oregon, Utah, and Washington. We are a trusted leader in providing high-quality propane services, appliances, and power generation to residential, commercial, and industrial customers. As we continue to grow and expand our footprint, we are looking for an experienced results-driven leader to join our team to focus on leading a call center and inside sales team to foster current customer relationships, acquire new customers, and provide exceptional customer service. If you have a passion for leading and developing a team in customer service and inside sales, we want to hear from you! Position

Overview

: Inside Sales Manager leading a dynamic team of 4-6 Inside Sales Team Members. This individual will play a key role in ensuring the efficient and success operation of Inside Sale Desk, delivering a superior new customer onboarding experience, and fostering growth and learnings within our inside sales team. The manager will be responsible for coaching and guiding the team to meet and exceed performance targets in customer satisfaction, sales goals, and key performance indicators (KPIs).

Key Responsibilities

1. Team Leadership & Coaching:

• Lead, coach, and motivate a team of 4-6 inside sales agents to deliver high levels of performance and customer satisfaction.
• Provide continuous training, development, and performance feedback to ensure both teams meet or exceed company standards and goals.
• Conduct regular team meetings, weekly one-on-ones, monthly performance scorecard, and performance reviews to support team members' professional growth and success. 2. Customer Service Excellence:
• Oversee the inside sales desk to ensure consistent and high-quality customer onboarding experience, addressing inquiries, sales, and retention items in a timely manner.
• Monitor key customer service metrics (e.g., call handling time, first call resolution, customer satisfaction) to ensure team performance delivers industry-leading customer service levels.
• Develop and implement strategies to enhance the inside sales team's effectiveness and efficiency. 3. Inside Sales Coaching & Strategy:
• Lead the inside sales team to capture new customer acquisition and effectively upsell propane gas products, appliances, and services.
• Establish sales targets and KPIs for inside sales representatives, monitoring individual and team performance to drive growth.
• Develop and execute sales strategies that enhance the customer buying experience while maximizing profitability and customer sales targets.
• Track sales leads, opportunities, and conversions, ensuring appropriate follow-ups and timely closing of sales. 4. Operational Efficiency & Reporting:
• Ensure the smooth day-to-day operation of the call center, identifying and resolving operational issues to maintain a productive and positive work environment.
• Prepare and analyze performance reports for both customer service and inside sales teams, providing actionable insights for continuous improvement.
• Ensure the use of CRM software and call center technology to efficiently track customer interactions, sales, and service metrics. 5. Collaboration:
• Communicate consistently with Operations leadership to ensure lead, close and lost customer feedback is shared, and new customer offers are adjusted to deliver on targeted customer sales goals across every division.
• Collaborate with other departments, including marketing, operations, and management, to align goals and provide customers with a seamless service experience.
• Work with executive leadership to develop and implement strategies for business growth and customer satisfaction.

Qualifications

:

• 3+ years of experience in managing call center teams and/or inside sales teams.
• Proven track record of meeting and exceeding sales and customer service targets.
• Strong leadership and interpersonal skills with the ability to inspire and develop teams.
• Excellent communication and coaching abilities.
• Ability to analyze data and make decisions to improve team performance.
• Experience in the propane gas or energy industry is a plus, but not required.
• Proficiency with CRM systems, call center technologies, and MS Office Suite.
• Strong organizational skills with the ability to handle multiple tasks and priorities.

Work Environment

:

• Full-time position Job

Requirements

:

• This is an on-premises, office-based position at the Salt Lake City division office.

Compensation

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Benefits

:

• Competitive salary with performance-based incentives.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Opportunities for professional development and growth If you're an experienced manager passionate about leading teams to achieve excellence in customer service and inside sales, we encourage you to apply and help us grow our business! sales management, we want to hear from you! Pay: $75,000.00 - $90,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance Work Location: In person