Now Hiring - Bedrock Digital - Call Center (Appointment Setter) in El Paso, TX

Full description of the position

Appointment Setter / Call Center Representative About Bedrock Digital Bedrock Digital is a fast-growing digital marketing agency that helps businesses generate more leads, improve their online presence, and grow their revenue through websites, advertising, SEO, social media, and creative marketing strategies. We are looking for an experienced and highly motivated Appointment Setter / Call Center Representative to contact incoming leads, build interest in our services, and schedule qualified appointments for our sales team. Position

Overview

As an Appointment Setter, your primary responsibility is to call every new lead as quickly as possible and successfully sell the value of scheduling a meeting with our team. This is not a passive customer service position. You must be comfortable making a high volume of outbound calls, following up consistently, overcoming objections, and confidently guiding business owners toward the next step. Your goal is not to sell the full marketing service over the phone. Your goal is to sell the meeting and ensure qualified prospects attend their scheduled appointments.

Key Responsibilities

• Call every incoming lead promptly.
• Make a high volume of outbound calls each day.
• Contact new, old, and previously unresponsive leads.
• Explain the value of speaking with a Bedrock Digital marketing specialist.
• Qualify prospects based on their business needs, goals, budget, and decision-making authority.
• Schedule qualified appointments for the sales team.
• Confirm appointments and send reminders to improve attendance.
• Follow up with leads through phone calls, text messages, and email.
• Handle common objections professionally and confidently.
• Re-engage leads who missed or canceled their appointments.
• Maintain accurate notes and update lead statuses in the company CRM.
• Follow company scripts, call processes, and follow-up sequences.
• Meet daily and weekly targets for calls, conversations, appointments, and show rates.
• Communicate clearly with the sales and marketing teams regarding lead quality and common objections. Required Experience
• Minimum of two years of experience in appointment setting, outbound calling, telemarketing, inside sales, call center sales, or a similar position.
• Proven ability to make outbound calls and schedule qualified appointments.
• Strong experience overcoming objections and following up with leads.
• Comfortable speaking with business owners and decision-makers.
• Experience using a CRM or lead-management system.
• Strong verbal communication and listening skills.
• Reliable, organized, coachable, and results-driven.
• Able to maintain energy and professionalism throughout a high volume of calls.
• Comfortable being measured through clear performance goals and KPIs. Bilingual English and Spanish communication skills are strongly preferred. Performance Expectations Success in this position will be measured by:
• Speed-to-lead response time
• Number of outbound calls completed
• Number of leads contacted
• Qualified appointments scheduled
• Appointment confirmation rate
• Appointment show rate
• Follow-up consistency
• CRM accuracy
• Overall contribution to sales opportunities

Compensation

and Incentives Bedrock Digital offers:

• Competitive hourly compensation
• Performance-based bonuses
• Incentives for qualified appointments that attend
• Additional rewards for exceeding weekly and monthly goals
• Opportunities for professional growth
• Sales and appointment-setting training
• A fast-paced and supportive team environment Ideal Candidate The ideal candidate is persuasive without being aggressive, confident without sounding scripted, and persistent without becoming unprofessional. You understand that most leads require multiple follow-ups. You do not give up after one unanswered call, and you know how to create urgency, communicate value, and make prospects feel confident about scheduling a meeting. How to Apply Please submit your rsum along with a brief explanation of your previous appointment-setting or call center sales experience. Applicants should be prepared to discuss:
• Their average daily call volume
• Previous appointment-setting goals
• Their experience overcoming objections
• Their appointment and show-rate performance
• The CRM platforms they have used Join Bedrock Digital and help connect business owners with the marketing solutions they need to grow. Pay: $11.00 - $14.00 per hour Work Location: In person