Now Hiring - Great Lakes Honda West - BDC Sales Representative in Liverpool, NY

Full description of the position

Description: We're looking for an enthusiastic BDC (Business Development Center) Sales Representative to be the first point of contact for customers beginning their vehicle-buying journey. You'll engage with internet leads, phone inquiries, and showroom prospects, helping schedule appointments and creating an exceptional first impression that drives our dealership's success. Whether you have dealership experience or a strong background in customer service, sales, or call center operations, we'll provide the tools and support you need to succeed.

What You'll Do

• Respond promptly to internet leads, phone calls, emails, and text inquiries.
• Build rapport with customers and identify their vehicle needs.
• Schedule appointments for the sales team and encourage showroom visits.
• Maintain accurate customer records using the dealership CRM.
• Follow up with prospects to maximize appointment show rates.
• Work closely with the sales team to create a seamless customer experience.
• Meet and exceed daily, weekly, and monthly performance goals.
• Represent Great Lakes Honda City with professionalism and enthusiasm.

Requirements

: What We're Looking For

• Outstanding communication and customer service skills.
• Positive attitude with a strong work ethic.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and CRM software.
• Sales, customer service, hospitality, retail, or call center experience preferred.
• Automotive dealership or BDC experience is a plus, but not required.
• High school diploma or equivalent.
• Reliable transportation and dependable attendance. Great Lakes Auto Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable federal, state, or local law.