Now Hiring - Brody Chemical - Data Entry Clerk/Sales Support / Customer Service in Salt Lake City, UT

Full description of the position

Job

Overview

The Customer Service Representative serves as a key liaison between the company, its customers, and Sales Representatives. This role is responsible for assisting with order processing, customer inquiries, complaints, order modifications, cancellations, invoicing, and credits. The ideal candidate will deliver a high level of customer service in a calm, professional, and efficient manner.

Responsibilities

• Review, approve, and update sales orders submitted by Sales Representatives in the system.
• Enter new sales orders on behalf of Sales Representatives and customers via phone and email.
• Review and approve new customer accounts, ensuring accuracy and preventing duplicate entries.
• Answer incoming calls and respond to emails with professionalism and efficiency.
• Assist customers and Sales Representatives with placing, modifying, or canceling orders.
• Identify customer needs and provide appropriate solutions to ensure satisfaction.
• Deliver accurate, complete, and timely information to customers and Sales Representatives.
• Maintain and update customer account records in the system.
• Process customer invoices and issue credits as needed.
• Support the Customer Service Manager with off-site inventory reconciliation.
• Contribute to team objectives and departmental goals.

Requirements

• Experience with NetSuite ERP system preferred but not required.
• Proven customer service experience.
• Strong phone handling and active listening skills.
• Ability to adapt to various customer personalities and situations.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office applications.
• High attention to detail and accuracy.
• Strong problem-solving skills, including the ability to analyze issues and determine root causes.
• 2 years of data entry. Join us today to be part of a supportive team that values your skills and enthusiasm! This is more than just a job it's an opportunity to grow your career while making meaningful connections every day. Pay: $18.00 - $22.00 per hour

Benefits

:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance Experience:
• data entry: 2 years (Required) Work Location: In person