Now Hiring - Estate Landscaping & Lawn Management - Account Manager – Landscape Services in Fort Myers, FL

Full description of the position

Estate Landscaping is a premier, family-run landscape services company with multiple branches, built on the pillars of Safety, Accountability, Quality, and Teamwork. With over 20 years of experience, the company has established a reputation for treating employees like family and delivering excellence to clients. As an Account Manager Landscape Services, you will play a vital role in managing a diverse portfolio of landscape maintenance clients, ensuring exceptional service delivery, client satisfaction, and portfolio profitability. This position offers the opportunity to work in a collaborative environment, partnering closely with the Operations team to provide tailored solutions and drive both client and company success.

Responsibilities

• Serve as the primary point of contact for assigned landscape maintenance clients, fostering strong, long-term relationships and ensuring a high level of client satisfaction and retention.
• Lead contract renewal processes, including pricing reviews and value-based discussions, to reinforce the benefits of company services.
• Identify and pursue upsell opportunities in landscape enhancements, irrigation, pruning, fertilization, and pest control to maximize client satisfaction and revenue.
• Conduct regular site visits and performance reviews with clients to assess service quality, address concerns, and discuss property needs.
• Respond promptly and effectively to client requests, issues, and concerns, demonstrating a commitment to exceptional customer service.
• Perform property inspections to ensure quality, safety, and curb appeal, coordinating with Operations to address any corrective actions.
• Manage budgets, job costs, and gross margin targets for assigned accounts, reviewing financial reports and adjusting as needed to maintain profitability.
• Lead the sales and management of enhancement projects from proposal through completion, preparing accurate estimates and persuasive presentations.
• Develop and maintain comprehensive maintenance schedules and annual service calendars for each property.
• Coordinate with Operations regarding labor, equipment, and materials allocation to meet project timelines and service expectations.
• Promote and enforce company safety policies and ensure compliance with all job site and equipment safety regulations.
• Oversee accurate entry of time, materials tracking, and reporting processes to maintain transparency and accountability.
• Support the training, development, and performance management of assigned teams, fostering a collaborative and accountable work environment.

Qualifications

• Experience in account management, sales, or operations, preferably within the landscape or service industry.
• Strong client relationship and communication skills, with the ability to build trust and rapport.
• Excellent organizational and time management skills, capable of managing multiple priorities in a fast-paced environment.
• Financial acumen in budgeting, job costing, and margin management.
• Proficiency in Microsoft Excel, Word, email, and CRM/operations software (preferably Aspire).
• Strong planning and problem-solving abilities with a proactive approach to challenges.
• Professional demeanor and ability to handle difficult situations calmly.
• Team-oriented mindset with a collaborative, hands-on approach.
• The job will involve spending 90% of the time outside, driving from site to site, and speaking with clients.
• Must be a local candidate within the SWFL areas.

Benefits

& Perks We take care of our own with a comprehensive package:

• Health & Wellness: Medical, Dental, and Vision insurance option.
• Wealth Management: 401(k) plan with company matching.
• Time Off: Paid Time Off (vacation/sick) and Paid Holidays. Important Hiring

Requirements

Confidentiality Notice: Our organization is a Drug-Free Employer. All offers of employment are strictly contingent upon the successful verification of a background check and passing a pre-employment drug screen. Please attach a Resume. Thank you. Experience and License

Requirements

• Building long-term client relationships and ensuring customer satisfaction
• Creating cost estimates and proposals for maintenance or enhancement projects
• Customer Service
• Driver's License
• Familiarity with local climate and regional landscaping best practices
• Managing a portfolio of commercial and/or residential landscaping clients
• Managing multiple properties and priorities at once
• Upselling or cross-selling additional services (seasonal cleanups, enhancements, irrigation repairs)