Now Hiring - Next Wave - Verizon Client Experience Representative in Rochester, NY

Full description of the position

Next Wave, an enrollment and customer acquisitions firm, is hiring a Verizon Client Experience Representative to support customer outreach and service enrollment efforts in the Rochester area. The Verizon Client Experience Representative works directly with customers to introduce Verizon internet and services, answer questions, and help create a smooth and positive customer experience throughout the enrollment process. As a Verizon Client Experience Representative, you will receive hands-on training focused on customer communication, product knowledge, and service support. The Verizon Client Experience Representative helps customers compare available services, understand pricing and features, and complete account enrollments accurately and professionally. This role is ideal for someone who enjoys working with people, building communication skills, and growing in a fast-paced, team-oriented environment. Role

Responsibilities

for a Verizon Client Experience Representative

• Speak with customers about Verizon internet, TV, and wireless service options
• Explain available products, pricing, features, and promotions in a clear and professional manner
• Assist customers with account enrollment, service selections, and general support questions
• Guide customers through the sign-up process while ensuring accurate information and a positive experience
• Maintain organized records of customer interactions and follow-up communication
• Provide friendly and professional customer service during all interactions
• Stay informed on current Verizon products, packages, and service updates
• Work collaboratively with team members to support daily customers and promotional/enrollment goals
• Represent the company professionally as a Verizon Client Experience Representative during customer interactions
• Support customer satisfaction by answering questions and helping resolve concerns promptly What You'll Gain as a Verizon Client Experience Representative
• Experience fostering collaboration and team support.
• Hands-on experience in customer service and enrollment support
• Daily opportunities to make a positive difference in people's lives.
• A supportive environment that values teamwork and dependability. Qualities of a Verizon Client Experience Representative
• Strong communication and interpersonal skills
• Comfortable speaking with customers face to face
• Positive attitude and team-oriented mindset
• Organized, dependable, and adaptable in a fast-paced environment
• Previous experience in customer service, retail, hospitality, or related fields is helpful but not required
• Willingness to learn and grow professionally
• High school diploma or GED preferred Pay: $1,000.00 - $1,275.00 per week

Benefits

:

• Employee discount
• Flexible schedule Work Location: In person