Now Hiring - BrightView - Associate Account Manager in Sunrise, FL

Full description of the position

Job Summary

• The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager's portfolio.

Duties and Responsibilities

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• Develop and maintain long-term relationships with customers
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate or assist in the resolution of customer problems or concerns
• Proactively present site enhancement ideas to existing customers
• Ensure renewals of each assigned account within the customer portfolio
• Identify and pursue opportunities to sell ancillary services
• Generate referrals from existing client base and communicate with Business Developer
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Manage service delivery to the specified scope of work
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
• Maintain satisfactory accounts receivable levels
• Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information
• Perform additional duties as assigned by the Branch Manager

Education and Experience

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• Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
• 1 year of supervisory experience in the landscape or service industry Physical Demands/

Requirements

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• Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
• Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
• Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
• Ability to travel by car, train, and plane
• Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment

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• Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
• Field-based position, a combination of office and customer-facing BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer. This job description is subject to change at any time. Pay: $65,000.00 - $70,000.00 per year

Benefits

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• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance Work Location: In person