Now Hiring - CFS - Account Manager - Robotics (Pre-Post Sales) in Cambridge, MA

Full description of the position

Overview

Our client is a high-growth, venture-backed robotics company deploying advanced automation solutions across sectors including life sciences, semiconductor, and industrial environments. Operating within a founder-led, customer-centric model, the business partners closely with clients to deliver complex, high-impact deployments with long- term ownership and visibility. This role sits at the heart of that motion. The Opportunity This is a hybrid Solutions Architect / Customer Success position responsible for owning customer engagements end-to-endfrom pre-sale through deployment and post-launch success. You will serve as the primary point of accountability for client outcomes, translating real-world workflows into deployable automation solutions and ensuring successful execution in the field. This is a highly visible, client-facing role requiring adaptability across diverse environments, from warehouse operations to highly regulated facilities.

Key Responsibilities

Own 12 major customer accounts across the full lifecycle (pre-sale deployment

• post-go-live)
• Act as the primary client-facing lead and trusted advisor
• Translate customer workflows into scalable robotics and automation solutions
• Lead deployment strategy and oversee on-site execution
• Coordinate internal engineering and deployment teams
• Manage onboarding requirements (safety, IT, compliance, site access)
• Ensure successful implementation, adoption, and customer satisfaction
• Interface with stakeholders across all levels (technical teams through executive leadership)
• Support both pre-sales conversations and post-sales delivery in a continuous engagement model

Qualifications

• Experience in robotics, automation, or adjacent technical domains (AI, autonomous systems, etc.)
• Background in Solutions Architecture, Deployment Engineering, or Technical Customer Success
• Proven ability to operate across both pre- and post-sales environments
• Strong communication skills with the ability to engage both technical and executive audiences
• Comfort working in fast-paced, ambiguous startup environments
• Willingness to travel ~50% (critical requirement)
• Strong ownership mindset with accountability for outcomes Ideal Background
• Robotics or automation companies
• Autonomous systems / self-driving technologies
• AI startups (forward-deployed engineering roles)
• Deployment engineering leaders moving into more client-facing roles Nice to Have
• Experience in regulated environments (biotech, semiconductor, etc.)
• Familiarity with customer onboarding processes (safety protocols, compliance, IT access) Travel & Location
• Approximately 50% travel required
• Regular on-site presence across U.S. customer locations (Midwest, Texas, and beyond)
• Preferred hubs: Cambridge, MA or San Francisco, CA
• Open to remote candidates with flexibility to travel Why This Role
• True end-to-end ownershipno silos between pre- and post-sales
• High-impact, highly visible role working directly with customers and leadership
• Exposure to cutting-edge robotics and automation deployments
• Opportunity to grow with a rapidly scaling organization CFSJUL2026 INJUL2026 CBJUL2026 ZRCFSTECH LI-MH1