Now Hiring - Beyond TalentEdge - Inside Sales Representative in Canandaigua, NY

Full description of the position

Beyond TalentEdge has a direct hire opportunity for an Inside Sales Representative who maintains positive relationships with OEM customers, acting as the primary point of contact for day-to-day inquiries and activities. This individual owns the customer deliverable by coordinating actions across cross- functional teams. The ideal candidate is highly organized, able to multitask, meet aggressive deadlines, thrive in a fast-paced environment, manage time effectively, identify opportunities for improvement, and possesses strong interpersonal, negotiation, and problem-solving skills with a drive to succeed. Specific

Duties

• Communicate customer expectations and coordinate team efforts to meet commercial requirements.
• Build and maintain strong customer relationships by providing timely support, information, and responses to inquiries.
• Prepare and provide customer quotations in collaboration with Sales and Product Management.
• Identify opportunities for revenue growth through pricing strategies and process improvements.
• Work closely with Order Processing to ensure timely and accurate customer demand recognition.
• Collaborate daily with Production, Engineering, and Quality teams to meet customer requirements.
• Interpret and communicate contractual agreements related to customer requests and daily activities.
• Manage customer web portals and participate in weekly production meetings.
• Maintain knowledge of Non-Disclosure Agreements (NDAs) and Long-Term Agreements (LTAs).
• Coordinate service and replacement order processes.
• Monitor customer On-Time Delivery (OTD) and Defective Parts Per Million (DPPM) metrics and escalate concerns as needed.
• Stay informed on ongoing projects related to assigned customer accounts.
• Support the Sales Manager in developing new customer accounts.
• Review purchase orders for terms, conditions, pricing, and commercial requirements.
• Contribute to new business inquiries and prospective customer opportunities.
• Assist Accounts Receivable with collecting past-due invoices.
• Prepare reports and analyze customer account data.
• Focus on maximizing profitability while providing exceptional customer service.

Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong organizational and time management skills.
• Previous experience in Inside Sales, Customer Service, or Account Management.
• Strong negotiation and relationship-building skills.
• Commitment to delivering outstanding customer service.
• Experience with Lean Six Sigma methodologies and Infor/Syteline ERP is a plus.
• Manufacturing industry experience preferred.
• Understanding of supply chain operations and constraints.
• Demonstrated ability to influence outcomes and solve complex problems. Salary: $75,000 - $90,000 Hours: 8:00am- 5:00pm Beyond TalentEdge is an Equal Opportunity Employer. It is the policy of Beyond TalentEdge to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law. Pay: $75,000.00 - $90,000.00 per year Application Question(s):
• How many years of Inside Sales, Account Management, or Customer Service experience do you have?
• Less than 1 year
• 12 years
• 35 years
• 5+ years (Preferred)
• Have you worked directly with Production, Engineering, Quality, or Supply Chain teams to support customer orders?
• Yes (Preferred)
• No
• Have you worked with an ERP system such as Infor/Syteline, SAP, Oracle, Epicor, or Microsoft Dynamics?
• Yes (Preferred)
• No Work Location: In person