Now Hiring - Mahindra - National Dealer Development Manager in Houston, TX

Full description of the position

Department : Dealer Development / Channel Operations Reports To : Director of Sales Ops & Channel Development Location:[Headquarters or Regional Office] Job Type: Full-time | Exempt

Position Summary

The National Dealer Development Manager is responsible for the operational performance, support, and development of the company's dealer network. This individual acts as a strategic and tactical partner to internal teams and external dealers, ensuring consistency in dealer onboarding, operations, systems use, and overall network efficiency. The role plays a central part in driving dealer readiness, performance, and customer satisfaction in a seasonal and highly competitive market environment.

Key Responsibilities

: 1. Dealer Operations & Support

• Act as the central point of contact for all dealer and commercial operational matters including processes, tools, systems, and program compliance.
• Manage the full dealer lifecyclefrom onboarding and training to contract renewals, succession planning, and exit transitions.
• Ensure dealers and commercial partners are equipped with the necessary resources, tools, and support to meet sales, service, and customer experience standards.
• 2. Performance Management & Network Optimization
• Monitor key dealer performance indicators (e.g., sales volume, service response time, parts availability, CSI, warranty KPIs).
• Analyze regional and seasonal trends to identify high-potential and underperforming dealers.
• Partner with Channel Managers to implement performance improvement plans for dealers.
• 3. Dealer Enablement & System Utilization
• Support the adoption and effective use of digital dealer systems (DMS, CRM, warranty portals, inventory tools).
• Identify system and process gaps affecting dealer performance and lead resolution initiatives in collaboration with IT and Sales Ops.
• Provide hands-on operational training to new and existing dealers, including process walkthroughs, reporting tools, and best practices.
• 4. Network Growth & Development
• Support network expansion by identifying white space opportunities and assisting in vetting new dealer candidates.
• Assist in territory planning, dealer assignments, and channel realignment efforts aligned with business growth goals.
• Conduct due diligence on potential new dealers / commercial partners and participate in the onboarding of newly signed partners.
• 5. Communication, Training & Engagement
• Maintain clear and consistent communication with the dealer network regarding operational updates, programs, systems changes, and deadlines.
• Collaborate Channel and training teams to deploy dealer-facing education programs on sales processes, service standards, and product launches.
• Plan and facilitate online network training with a focus on operational excellence.

Qualifications

Education

• Bachelor's degree in business administration, Operations, Agricultural Business, or a related field.
• MBA or equivalent advanced degree is a plus.
• Experience
• 58 years of experience in dealer operations, network development, or sales/channel management within agriculture, powersports, heavy equipment, or automotive industries.
• Familiarity with seasonal demand cycles, rural dealer operations, and technical product/service delivery is highly preferred
• Skills & Competencies
• Deep understanding of dealer business models in ag and powersports (retail, service, aftermarket, and rental operations).
• Strong analytical and data interpretation skills with experience in dashboards and reporting (e.g., Power BI, Tableau, Excel).
• Proficiency with CRM systems, dealer portals, and ERPs relevant to dealer networks.
• Excellent project management and cross-functional collaboration skills.
• Strong written and verbal communication; ability to present operational content to dealers and executives alike.
• Willingness to travel up to 2530%, including visits to dealer locations, regional events, and trade shows. Success Metrics Dealer onboarding cycle time Dealer satisfaction and Net Promoter Score (NPS)
• Dealer compliance with operational standards and training completion
• Improvement in dealer performance KPIs year-over-year
• System/tool adoption rates across the network