Now Hiring - Technology Training Associates - Client Solutions Specialist / Account Manager in Tampa, FL

Full description of the position

Are you a Hospitality professional looking to reclaim your weekends and holidays? If you love building relationships, delivering exceptional service, and helping clients succeed, but are ready to step away from the nights, weekends, and holiday schedules that often come with the Hospitality and Club Industries, the Sales Team at TTA wants to talk with you. We're seeking a Client Solutions Specialist/Account Manager to serve as a trusted advisor and primary point of contact for our club clients. In this relationship-focused role, you'll work directly with club administrators, general managers, and accounting teams to support their evolving needs, strengthen client partnerships, and identify opportunities to expand TTA's solutions. This is an excellent opportunity for hospitality, club, customer service, and account management professionals who want to leverage their industry expertise in a rewarding client-facing sales and relationship management careerwhile enjoying a more balanced work-life schedule.

What You'll Do

• Build and maintain strong, long-term client relationships.
• Serve as the primary point of contact for assigned accounts.
• Conduct proactive outreach through phone, email, and virtual meetings.
• Identify opportunities to expand and enhance client services through upselling and cross-selling.
• Understand client needs and recommend appropriate products and solutions.
• Collaborate with internal training, implementation, and support teams to ensure exceptional client experiences.
• Assist with onboarding, renewals, proposals, and client success initiatives.
• Monitor client satisfaction and resolve concerns promptly.
• Maintain accurate records of client interactions and opportunities within CRM systems.
• Deliver exceptional customer service and consultative support while representing the TTA brand with professionalism and integrity. What We're Looking For
• Experience in Hospitality, the Club Industry, customer service, account management, business development, or a related client-facing role.
• Strong communication, relationship-building, and interpersonal skills.
• Professional, positive, coachable, and customer-focused attitude.
• Ability to thrive in a fast-paced, goal-oriented environment.
• Strong organizational and problem-solving abilities.
• Experience with CRM systems and business technology preferred.
• Prior Club Industry, Hospitality Industry, Jonas Software, or Software Sales experience is a plus. What You Must Have
• High school diploma or equivalent required; college coursework preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to quickly learn and understand products, services, and industry-specific technology solutions.
• Proficiency with Microsoft Office, Google Workspace, email platforms, and CRM systems.
• Ability to travel domestically and internationally.
• Valid passport (or ability to acquire) required. Why TTA?
• Stay connected to the Club and Hospitality Industries you know and love.
• Build meaningful, long-term client relationships.
• Join an energetic and collaborative team.
• Enjoy opportunities for professional growth and development.
• Achieve better work-life balance with weekends and holidays off. If you're passionate about hospitality, relationship building, and helping clients succeed, we'd love to hear from you. Join TTA and turn your industry expertise into a rewarding career in client success and account management. Pay: $18.00 - $22.00 per hour

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person