Now Hiring - The Daily Draft - Phone Appointment Setters - Hiring Now! in Boca Raton, FL

Full description of the position

We are hiring motivated and confident Phone Appointment Setters / Live Transfer Representatives to join our debt settlement call center. In this role, you will speak with consumers who may be struggling with unsecured debt, ask basic qualifying questions, explain how our debt relief consultation process works, and connect qualified individuals with a licensed or experienced Debt Specialist. This is a phone-based position for individuals who are energetic, professional, comfortable speaking with customers, and motivated by performance-based goals.

Responsibilities

• Make outbound calls and respond to consumers who have expressed interest in debt relief services.
• Speak with potential customers in a professional, respectful, and helpful manner.
• Ask qualifying questions regarding unsecured debt, monthly payments, financial hardship, and interest in receiving assistance.
• Clearly explain the purpose of the free debt relief consultation without making promises or guarantees.
• Build rapport and keep customers engaged throughout the conversation.
• Schedule appointments or complete live transfers to an available Debt Specialist.
• Provide the Debt Specialist with accurate information before completing the transfer.
• Record customer information, call results, appointments, and notes accurately in the CRM.
• Follow company scripts, call procedures, compliance requirements, and quality standards.
• Meet daily expectations for calls, conversations, qualified transfers, appointments, and attendance.
• Participate in training, coaching sessions, team meetings, and performance reviews.

Qualifications

• Previous call center, appointment-setting, customer service, collections, or phone sales experience is preferred but not required.
• Strong verbal communication and active listening skills.
• Comfortable making a high volume of phone calls.
• Confident speaking with consumers about sensitive financial situations.
• Ability to build trust and explain information clearly.
• Persistent, goal-oriented, and able to handle rejection professionally.
• Reliable attendance and a positive attitude.
• Basic computer, CRM, typing, and data-entry skills.
• Coachable and willing to follow established scripts and processes.
• Ability to work effectively in a fast-paced call center environment. What We Offer
• Hands-on training and ongoing coaching.
• Consistent lead opportunities.
• Supportive and competitive team environment.
• Opportunities for bonuses and performance incentives.
• Advancement opportunities within the debt settlement industry.
• Professional office environment with leadership support. Important Compliance Expectations Representatives must communicate honestly and professionally at all times. Employees may not guarantee debt reduction amounts, program acceptance, specific savings, creditor participation, or particular results. All calls must follow company policies and applicable consumer-protection and telemarketing requirements. Apply today to join a growing team and help connect consumers with debt relief professionals who can review their available options. Pay: $40,000.00 - $60,000.00 per year Work Location: In person