Now Hiring - London Bridge Trading - Inside Sales Representative in Virginia Beach, VA

Full description of the position

We are seeking a proactive and customer-oriented individual to join our team as a Customer Service/Inside Sales Representative. This role combines customer service excellence with sales and account management, ensuring seamless experience for our customers while helping drive business growth. This is an entry to associate level role. Customer Interaction: Respond promptly and professionally to customer inquiries via phone and email Provide accurate information about products, pricing, availability, and shipping options Assist customers with placing orders, tracking shipments, and processing returns and/or exchanges Answering phone calls and emails (questions regarding order status, products, quotes, repair requests) in addition to making outbound calls Monitor order status and proactively communicate any delays or issues to customers for orders Check voicemail and return customer phone calls Inside Sales

Duties

: Support and report to Channel Sales Manager Update Sales Force regularly Identify new sales opportunities by initiating conversations with potential customers through phone, email, or web inquiries Process incoming web orders or purchase orders using our internal systems Understand pricing and accurately generate quotes for potential customers Participate in sales efforts by reaching out to leads, offering product recommendations, and follow-up Resolve customer complaints or issues promptly and professionally

Qualifications

and Experience: Sales Force Experience useful Proficiency in using Microsoft Office suite Previous experience in customer service or a related field, preferably in a manufacturing or retail environment Knowledge of tactical gear, outdoor equipment, and/or military/law enforcement products is useful Expectations: In office 8am 5pm ET, Monday Friday Learn in-house ERP/CRM systems and effectively navigate the platform Develop an understanding of our product line, including materials, features, applications, and benefits. Stay updated on new product releases, promotions, and industry trends to effectively communicate with customers.

Benefits

: Competitive salary and benefits package Job Type: Full-time Pay: $55,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance Work Location: In person