Now Hiring - Pauls Tarpaulins & Merchandise - Sales Lead in Paramount, CA

Full description of the position

Benefits

include 4% 401k matching and employer paid health, dental, vision and life insurance. Schedule: Monday - Saturday; 8:30am - 5:00pm Different rotating day off each week Job

Responsibilities

:

• Assist with opening and closing duties of the store in the absence of the manager and/or assistant manager.
• Process refunds, returns and exchanges.
• Add customer discounts as needed to Microsoft Dynamics Business Central.
• Monitor inventory, complete transfers in Microsoft Dynamics Business Central and run/print reports as needed.
• Effectively train other associates in areas of product knowledge and customer accounts.
• Assign work and ensure it is completed.
• Enforce a safe work environment.
• Assist in handling customer service issues when necessary (or when escalated).
• Suggest new ideas to help maximize sales and build upon existing strategies.
• Greet all guests, assist in locating merchandise and answer customer questions.
• Service wholesale customer accounts and process orders for walk in customers.
• Establish new accounts by calling on existing or potential sales.
• Communicate policies on returns, refunds or exchanges.
• Process cash and credit card transactions.
• Use appropriate verification procedures for credit card purchases.
• Ensure merchandise is fully stocked and attractively displayed.
• Answer incoming calls and direct them to the appropriate person or department.
• Check emails daily and respond in a timely fashion.
• Provide sales quotes to customers in person, via email and over the phone.
• Open new wholesale accounts.
• Return misplaced merchandise to the correct department daily. Restock merchandise as needed.
• Provide professional, knowledgeable and courteous customer service.
• Effectively interact with customers to navigate them to the best solution and resolve customer complaints.
• Ensure full customer satisfaction without unnecessarily referring customers to other staff members.
• Provide product information, promotions, pricing and availability to make a relevant offer and successfully convert inquiries into orders.
• Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Perform necessary housekeeping duties to maintain a clean, safe and organized working environment.
• Comply with all company and department policies and procedures.
• Perform other related duties as assigned or requested.

Qualifications

:

• High School Diploma or equivalent; College courses preferred.
• 5+ years of experience working in retail or similar environment.
• 2+ years of experience working a register with cash and credit transactions.
• 2+ years of experience with Microsoft Dynamics Business Central or similar software.
• Basic math skills.
• Proficient in the use of a computer and Google Drive (Google Docs, Sheets, Email and Chat).
• Bilingual in English and Spanish.
• Required to work holidays. Skills:
• Requires high level of accuracy, attention to detail and ability to prioritize tasks.
• Ability to use 10-key by touch
• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Ability to perform in a fast-paced environment.
• Excellent attention to detail.
• Excellent Interpersonal skills and customer service skills. Physical Demands:
• Required to stand for long periods of time.
• Required to walk frequently.
• Required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Required to talk or hear.
• Occasionally required to bend, lift or climb.
• Occasionally required to lift up to 35 lbs.
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.

Work Environment

:

• Exposure to warehouse temperature environment.
• Protective clothing or equipment is required including protective helmets company issued uniforms.
• The noise level in the work environment usually is low. Pay: $22.00 - $23.00 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance Work Location: In person