Now Hiring - Mr. Winter - Sales Assistant – Logistics, Parts Fulfillment & Customer Service in Miami, FL

Full description of the position

You Keep Things From Falling Apart and You're Ready for a Company That Notices You're organized, dependable, and good with people. You know how to handle a ringing phone, a pile of orders that need to be shipped, and a customer who needs answers via email. You take pride in your work, you follow through, and you don't need someone looking over your shoulder to do the right thing. What you want is simple: a stable, full-time role at an established company where your effort moves the needle and you can grow. That's exactly what this job is. The Problem with Most Support Roles Most customer service and sales support jobs treat you like a ticket queue, not a person. The work is reactive. Nobody tells you why it matters. You handle the problems no one else wants to deal with, and when you do it well, it goes unnoticed. That disconnect is real and it's exactly what we're building against at Mr. Winter. Meet Your Guide: Mr. Winter Inc. For nearly 50 years, Mr. Winter has manufactured custom walk-in coolers and freezers to help small businesses in need of cold storage keep perishables fresh and profitable. We proudly serve distributors who serve restaurants, bakeries, breweries, ice cream shops, convenience stores, flower shops, and many others across the country. In short, we serve the small businesses that keep America running. Mr. Winter has grown steadily for five decades because we take care of our customers and our people. Our team is tight-knit and proud of what they build. We know what a great Sales Assistant looks like because we've worked alongside them. We also know what it takes to support someone in this role: clear expectations, real ownership, and room to grow. The Plan: What Your Days Look Like You'll report directly to the Sales Manager and work together with our sales, production, and shipping teams to learn, build relationships, and improve customer satisfaction. Here's how you'll make an impact from day one:

• Respond to customer service inquiries by phone and email to ensure distributors and end users receive timely support.
• Coordinate pickups and book freight shipments using Freightview and other carrier portals to keep deliveries on time.
• File freight damage and shortage claims with carriers to recover financial losses.
• Support the sales team by resolving post-sale issues, including damages, shortages, and refrigeration equipment concerns, allowing them to focus on quoting and closing deals.
• Pack, label, and process replacement parts orders for shipment immediately, so customers receive what they need in a timely manner.
• Keep HubSpot (our CRM) current with accurate customer records and pipeline activity so nothing falls through the cracks.
• Identify gaps in our sales and customer service processes to improve performance.
• Use AI-powered tools to streamline daily tasks and work smarter. What winning looks like in this role: Timely responses to customer service requests Same-day processing on all parts orders received Zero shipments missed or delayed due to coordination gaps A HubSpot that's clean, current, and useful to the entire team Who Thrives at Mr. Winter Not everyone is built for this role. To be seriously considered, you'll need: Experience
• 13 years in customer service, sales support, logistics, or administrative work.
• Background in manufacturing, HVAC/R, restaurant equipment, or distribution is a strong plus.
• Experience with HubSpot, Freightview, Claude AI, ChatGPT, or similar tools is a major plus. Skills
• Clear, professional communicator by phone and email. You leave customers more confident, not more confused.
• Organized enough to juggle multiple demands and deadlines without dropping the ball.
• Comfortable with computers: Excel, Outlook, and proprietary systems.
• Eager to learn and use AI tools to work faster and stay on top of tasks.
• Bilingual English/Spanish is a plus but not required. Characteristics
• A problem-solver's attitude. When something goes sideways, you chase it down until it's fixed.
• Calm under pressure with an owner's mindset. You act like it's your business.
• Coachable, curious, and open to feedback. This role evolves and so will you.
• Dependable and punctual with reliable transportation to Medley, FL. Ready? Here's Exactly What to Do Joining Mr. Winter is a straightforward three-step process: 1. Email your resume to [please apply online] with the subject line: Sales Team Assistant [Your Full Name] (Attention: David) 2. In your email, include a brief note about your experience handling orders or customers. We read every application. 3. We respond quickly to qualified candidates. If you're the right fit, you'll hear from us. What Your Future at Mr. Winter Looks Like Imagine starting your Monday knowing exactly what's on your plate. Customers call with questions and you answer them with confidence. Shipments go out on time. The sales team closes deals you helped deliver. At the end of the week, you can point to real things that moved because of you. Over time, you build deep knowledge of the commercial refrigeration industry, an industry that's been essential for over 100 years and isn't going anywhere. You grow with a team that promotes from within and rewards people who take ownership. You become a person the whole operation relies on. That's the job. That's the opportunity. What We Offer
• $20.00 $25.00 per hour (based on experience).
• Paid time off and paid holidays.
• Annual performance reviews with growth potential.
• Stable MondayFriday schedule, 8:30 AM 5:00 PM. No nights, no weekends.
• Team lunches, holiday celebrations, and a long-tenured, supportive crew
• Room to grow. We promote people who take ownership.
• On the job training on our tools and workflows, including AI applications. Mr. Winter Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Pay: $20.00 - $25.00 per hour

Benefits

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• Paid time off Work Location: In person