Now Hiring - Litigation Legal Insight - Account Manager - Legal Experience Required in Dallas, TX

Full description of the position

The Account Manager is responsible for providing top-notch service to Litili customers while achieving monthly sales goals and building strong customer relationships within an assigned territory and/or list of named companies. DUTIES AND RESPONSIBILITIES:

• Achieving revenue goals
• Set goals, strategy and execution action plan to achieve quota consistently year over year
• Sell Litili's Value Proposition to build, maintain and progress a strong pipeline and to obtain revenue goals
• Responsible for account collection to keep customers AR current
• Developing on going customer relationships
• Establish organizational maps of client business units
• Identify key stakeholders
• Discover opportunities, issues and risks
• Educate customers about Litili's solutions and capabilities
• Visit customers in person on regular call schedule
• Problem solve and be resourceful to the customers to provide exceptional experience
• Identifying and calling on potential new customers
• Research and develop prospects into customers
• Be creative and show tenacity with developing new business leveraging all key engagement tactics (LinkedIn, phone, email, text)
• Delivering value propositions that meet the customer's need
• Ask open ended questions, listen and understand customer needs
• Combine learnings from customers with Litili's value proposition to drive existing customers loyalty and sales and to acquire new ones
• Attend sales meetings and training as required
• Maintaining accurate and updated customer data, sales activity and forecast in the CRM
• Update prospecting activity (pipeline, calls, KPIs,.) in CRM weekly
• Update customer activity (pipeline, calls, KPIs,.) in CRM weekly
• Update account contact information on a regular basis
• Provide monthly forecasting
• Representing Litili internally and externally
• Maintain presence at industry events to maximize sales opportunities and promote company representation and relevance
• Organize MCLE (Minimum Continued Legal Education) events to ensure consistent visibility about Litili experts to drive successful engagements and customer follow-up
• Work closely with assigned Case Manager checking on status of potential scheduled cases every day
• Working closely with other departments (Copy Services, Law Firm, Marketing)
• Maintain a professional appearance and provides a positive company image
• Perform work in a manner consistent with all company policies and safety rules
• Perform other related duties as assigned by management SUPERVISORY RESPONSIBILITIES:
• This job has no supervisory responsibilities. QUALIFICATIONS:
• Bachelor's degree or equivalent combination of experience and education is preferred
• 10+ years of successful experience in business to business sales as a direct contributor carrying an individual quota
• Proven track record of consistently meeting or exceeding assigned monthly goals
• Attentive to forecasting and business reporting responsibilities
• Confidence in talking with lawyers
• Knowledge of the Lawyers profession and Insurance industry
• High level of curiosity
• Must possess strong negotiation, networking, relationship building and selling skills, and excellent customer service skills
• Possess a valid and clean Class C Driver's License issued by the Department of Motor Vehicles and must meet the company's insurability requirements
• Computer skills required: Customer Relationship Management (CRM) System (Sales Force ideally), Microsoft Suite, Teams, LinkedIn Sales Navigator Other skills required:
• Excellent teamwork skills
• Desire to work in an environment rewarding strong ethical standards and conduct
• Strong interpersonal, verbal, and written communication skills
• Time management skills to prioritize and meet deadline\
• Demonstrated ability to anticipate and solve practical problems
• Adaptable to change
• High accuracy in work, attention to detail
• Out of the box thinker COMPETENCIES:
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Displays optimism and empathy in all interactions.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and /or move more than 45 pounds
• The employee will occasionally be required to drive long distances to other customer locations
• Up to 50% travel for sales calls, trade shows and industry events Pay: $60,000.00 - $80,000.00 per year Work Location: Remote