Now Hiring - Confidential - Customer Service & Sales (Staffing & Recruiting) in Lowell, MA

Full description of the position

We are looking for a highly motivated and proactive Customer Service Representative (CSR) to join our fast-paced, in-person office team. This is not your typical CSR roleour team thrives on energy, adaptability, and building strong relationships with both clients and candidates. As a CSR, you'll work on the front lines, balancing customer support, recruiting, and business development in a demanding but rewarding environment. You'll serve as the key liaison between our clients' staffing needs and our candidates seeking employment, ensuring a seamless hiring process and maintaining compliance across all activities. Schedule: MondayFriday Availability: Must have open availability , extreme flexibility , and be available for rotating weekend work Pay: Starting pay $18.00 / hour dependent on experience

Key Responsibilities

:

• Work onsite in a dynamic, high-energy office environment
• Answer and place high-volume phone calls to clients, candidates, and internal team members
• Match candidates to both short-term and long-term job assignments based on client requirements
• Process job orders and dispatch workers to job sites efficiently
• Conduct onboarding for new hires, including paperwork and compliance documentation
• Accurately process temporary employee payroll
• Conduct outbound recruiting calls to attract new talent
• Make outbound sales calls to identify new business opportunities and schedule appointments for the Branch Manager
• Build and maintain strong relationships with clients and job seekers from diverse backgrounds
• Prioritize multiple tasks while maintaining organization and attention to detail
• Other administrative and office support duties as assigned

Minimum Qualifications

:

• Strong verbal and written communication skills
• Comfortable working with many different personalities
• Ability to multitask and adapt in a fast-paced, high-pressure environment
• Self-starter with a proactive, motivated attitude
• Basic math and data entry skills
• Must have reliable transportation and a valid driver's license
• Must be available for rotating weekends and exhibit scheduling flexibility
• Able to maintain professionalism and positivity during stressful or challenging situations
• Comfortable with extended phone communication as part of daily tasks Preferred Experience:
• High School Diploma or equivalent
• Previous experience in customer service, sales, or recruiting
• Knowledge of labor regulations and staffing industry practices Job Type: Full-time Pay: From $18.00 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off Work Location: In person