Now Hiring - KÃœHL - (2) Retail Assistant Managers - Stock Room and Product Knowledge/Sales in Boston, MA

Full description of the position

About KHL: KHL is an independent, product-driven company committed to a life full of adventure and exploration. We offer high-quality, luxurious garments that are perfect for all types of outdoor activities. Our stores are a testament to our brand's dedication to craftsmanship, innovation, and the outdoors. Position

Overview

: The KHL Assistant Store Manager (ASM) plays a critical role in driving sales, developing talent, and ensuring an outstanding customer experience. Partnering closely with the General Manager, the ASM helps lead day-to-day operations, inspires the team to deliver exceptional service, and supports a high- performing, customer-centric store culture.

Key Responsibilities

: Customer Experience Leadership

• Create a welcoming and dynamic shopping environment that reflects KHL's ethos and exceeds customer expectations.
• Train and coach team members to deliver consistent, high-level service that builds brand loyalty and repeat visits.
• Resolve customer concerns with professionalism and care, turning challenges into opportunities to strengthen relationships. Sales & Business Development
• Partner with the General Manager to drive sales performance and achieve store goals.
• Motivate and empower the team to meet and exceed key metrics, including conversion, average dollar sale (ADS), and units per transaction (UPT).
• Analyze sales data and customer feedback to identify opportunities and develop action plans that maximize results. Team Development & Leadership
• Lead, train, and inspire the store team with a focus on customer service excellence, sales techniques, and operational standards.
• Foster a collaborative, positive, and motivated environment where employees feel valued and empowered.
• Support recruitment, onboarding, and ongoing development to build a strong, customer-focused team. Operational Excellence
• Oversee daily operations including opening/closing procedures, cash handling, loss prevention, and inventory management.
• Ensure the store is well-stocked, organized, and consistently aligned with KHL brand standards.
• Maintain compliance with company policies and operational procedures. Event & Community Engagement
• Support in-store events that highlight key products and seasonal launches, driving foot traffic and deepening customer connection to the brand.
• Actively engage with the local community to promote KHL as a trusted, outdoor lifestyle destination.

Qualifications

:

• Retail Management Experience: Minimum of 3 years in a leadership role, with proven success in sales performance, customer service, and team development.
• Customer-Centric Mindset: Passion for creating memorable shopping experiences that drive sales and loyalty.
• Leadership Skills: Ability to inspire and develop a team, set clear expectations, and hold accountability.
• Business Acumen: Strong understanding of retail metrics, with the ability to analyze performance and implement improvement strategies.
• Communication Skills: Excellent verbal and written communication with the ability to coach, motivate, and connect with both customers and staff.
• Passion for the Outdoors: A genuine appreciation for adventure and alignment with KHL values is a plus. Experience/Physical

Requirements

:

• Minimum of 3 years of retail management experience with emphasis on sales and customer service.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to travel as required.
• Physical ability to lift and carry 40 lbs and maneuver around the sales floor, stockroom, and office. Comfortable working around cleaning chemicals.

Benefits

:

• Health, Vision, and Dental Insurance:

Benefits

start on the first of the month following 30 days of employment; health insurance is 100% paid for by KHL.

• 401k: Includes matching contributions.

Compensation

: Competitive pay with bonus incentives.

• Paid Time Off: PTO starts after 6 months of employment.
• Paid Holidays
• Flexible Schedule
• Employee Discounts: Discounts on KHL products, plus friends & family discounts. Equal Opportunity Employment: KHL is an equal opportunity employer. We do not discriminate in hiring or terms and conditions of employment based on race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, or marital status. We only hire individuals authorized for employment in the United States. Job Type: Full-time Pay: $25.00 - $30.00 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance Work Location: In person